Victoria Coach Station mobility assistance
The Victoria Coach Station mobility lounge offers passengers free mobility assistance to and from coaches and a comfortable and safe waiting area.
The lounge has space for 25 people and their luggage and there is also a disabled toilet, adapted for wheelchair use.
Passengers with impaired mobility can pre-book our mobility assistance service either by phoning the Mobility Lounge on 020 7027 2520 or by completing the form below.
This form should be submitted at least 24 hours before your coach is due to depart Victoria Coach Station. If your departure is within the next 24 hours, please phone the Mobility Lounge on 020 7027 2520.
This service is free of charge and is provided for passengers who require mobility assistance whilst at Victoria Coach Station. If you only require assistance with your luggage, please read about our porter service.
Please note: Please ensure that you submit this form at least 24 hours before your coach is due to depart Victoria Coach Station. If your departure is within the next 24 hours, please phone the Mobility Lounge on 020 7027 2520.
Please be aware of the following:
- Passengers requiring assistance must make themselves known to a uniformed member of staff upon arrival at the coach station. If this is not possible, please ask your coach driver to inform Victoria Coach Station staff on your behalf.
- Dedicated Mobility assistance is available from 0800 to 2230. At other times we will do their best to meet your requirements, but this may not always be possible
- At peak times, mobility assistance may be delayed and the service may not be available when it is extremely busy
- This service is free of charge, but self employed porters, who will expect payment for their services, are available for the carriage of your luggage
- You can be set down or picked up by taxi, minicab or private car at the Mobility Lounge
- If you have a through ticket involving a coach change at Victoria Coach Station, you should request assistance for both your coach arrival and departure using the methods stated
- Mobility assistance can only be offered inside the confines of Victoria Coach Station