Digital accessibility

We aim to make our digital services accessible and usable for everyone.

If you are looking for information about accessibility on London's transport network, please visit Transport accessibility.

Accessibility compliance and testing

Our websites and apps support W3C's WCAG 2.1 Guidelines Level AA level.  

By October 2024 our websites and apps will be compliant with W3C's WCAG2.2 Guidelines Level AA level as per the UK government accessibility guidelines. 

Our Digital team is trained in digital accessibility and regularly run user testing. We design, develop and test for accessibility any new feature released to our customer-facing digital tools - we also commission yearly external expert reviews of those tools.

We do user testing with a wide range of people, covering varied accessibility needs (mobile, cognitive, auditory and visual) and this helps us to improve the user-experience for everyone. We also test on assistive devices and software such as screen readers and magnifiers.

We continue to make improvements following our annual accessibility audit, consultation exercises and feedback from relevant user groups and organisations.

We also consult with third parties.

Digital accessibility standards

All digital content and services created for TfL must meet our accessibility standards.

These standards apply to desktop, tablet, mobile website, web app and native app experiences

TfL Accessibility Statements  

Read our digital accessibility statements.  

Supported browsers

We try to develop in a way that whatever browser you use, you should be able to access core information on our site.

Popular browsers (based on our site's usage statistics) are fully supported. If you are using an older browser, we may not be able to give you full visual and interactive richness.

We also regularly test our website on a variety of popular tablets and mobile devices.

Change the way this site looks

If you are having trouble reading this website you can change the way it looks. The settings available differ from browser to browser, but most browsers allow you to change the text size, colour and layout:

You can adjust the size of nearly all the text on this website by using the text size setting in your browser menu. This setting is found under View or Zoom in most browsers. Or you can use CTRL+ or CTRL- to make text bigger or smaller.

Some browsers allow you to change the default font and background colours you use. These settings are usually found in the Options or Preferences menus.

Many browsers allow you to remove all layout and styling by turning off the website style sheets. If your browser supports this setting you will most likely find it in the Settings or Preferences menu.

Keyboard access

Most browsers let you skip from link to link using the Tab key. The current link will be highlighted. To move backwards, hold down Shift and press the Tab key.

We do not use access keys as they may interfere with keyboard controls of browsers and screen readers.

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