Enforcement process

When you receive a PCN, you can:

• Pay the penalty charge within 28 days (case closed)
  If you pay within 14 days of receiving the PCN we allow you to pay at a 50% reduction (£80) of the full charge, or
• Challenge the PCN with an informal representation in writing within 28 days and wait for our decision
  If you write to us within 14 days of receiving the PCN, we will hold the charge at the discounted rate (£80) while we consider your representation

We will write to inform you whether we have:

• Accepted your informal representation (case closed) or
• Rejected your informal representation (stage 2)

If we've rejected your informal representation, you can now:

• Pay the penalty charge within 28 days of receiving the letter of rejection (case closed)
  If you wrote to us within 14 days of receiving the PCN, we will allow you a further 14 days to pay at the discounted rate (£80) or
• Wait 28 days to receive an enforcement notice

If you do not contact us within 28 days of receiving the PCN, or if you do not pay within 28 days of receiving the letter of rejection against your informal representation, we will issue an enforcement notice (stage 3).

You now have two options:

• Pay the penalty charge at the full amount (£160) within 28 days of receiving the enforcement notice (case closed) or
• Challenge the PCN with a formal representation within 28 days of receiving the enforcement notice

We will write to inform you whether we have:

• Accepted your representation (case closed) or
• Rejected your representation

If we've rejected your representation, you can:

• Pay the penalty charge at the full amount (£160) within 28 days of receiving the Notice of Rejection (case closed) or
• Use the form enclosed with the Notice of Rejection to appeal to an independent adjudicator at London Tribunals

If you do not contact us within 28 days of receiving the enforcement notice, or if you do not pay or lodge an appeal within 28 days of receiving the Notice of Rejection, we will issue a Charge Certificate, which increases the penalty charge by a further 50% to £240.

You now have two options:

• Pay the penalty charge at the increased amount (£240) within 14 days of receiving the Charge Certificate (case closed) or
• Wait 14 days to receive an Order for Recovery

If you do not pay the penalty charge after 14 days of us serving the Charge Certificate, we will register the debt at the Traffic Enforcement Centre (TEC) and serve an Order for Recovery. The £9 registration fee will be added to the penalty charge, increasing the amount due to £249.

Your options at this stage are to:

• Pay the penalty charge and registration fee (£249) within 21 days of receiving the Order for Recovery (case closed) or
• If certain grounds apply, you can submit a Statutory Declaration to the TEC asking for the registration of the debt to be revoked

If the TEC accepts the Statutory Declaration they will revoke the registration of the debt and advise us of this. This does not cancel the original penalty charge. We will then decide what further action to take.

If you do not pay the penalty charge after 21 days of us serving an Order for Recovery, or after 21 days of the TEC rejecting a Statutory Declaration, we will ask the TEC to issue a warrant (stage 7).

If after 21 days of serving an Order for Recovery, we have not received payment or notification of a Statutory Declaration, we will ask the TEC to issue a warrant enabling our Enforcement Agents (bailiffs) to recover the outstanding debt on our behalf. The Enforcement Agent will also add their own fees to the penalty charge.

When you receive a PCN, you can:

• Pay the penalty charge within 28 days of receiving the PCN (case closed)
  If you pay within 14 days of receiving the PCN we allow you to pay at a 50% reduction (£80) of the full charge (case closed) or
• Challenge the PCN by making a representation in writing within 28 days of receiving the PCN and await a decision from us. If you write to us within 14 days of receiving the PCN, we will hold the charge at the discounted rate (£80) while we consider your representation

We will write to inform you whether we have:

• Accepted your representation (case closed) or
• Rejected your representation (stage 2)

If we have rejected your representation, you can:

• Pay the penalty charge within 28 days of receiving the letter of rejection (case closed)
  If you wrote to us within 14 days of receiving the PCN, we will allow you a further 14 days to pay at the discounted rate (£80) or
• Use the form enclosed with our letter of rejection to appeal to an independent adjudicator at London Tribunals

If you do not contact us within 28 days of receiving the PCN, or if you do not pay or lodge an appeal within 28 days of receiving the Notice of Rejection, we will issue a Charge Certificate, which increases the penalty charge by a further 50% to £240.

You now have two options:

• Pay the penalty charge at the increased amount (£240) within 14 days of receiving the Charge Certificate (case closed) or
• Wait 14 days to receive an Order for Recovery (stage 4)

If you do not pay the penalty charge after 14 days of us serving the Charge Certificate, we will register the debt at the Traffic Enforcement Centre (TEC) and serve an Order for Recovery.

The £9 registration fee will be added to the penalty charge, increasing the amount due to £249.

Your options at this stage:

• Pay the penalty charge within 21 days of receiving the Order for Recovery (£249 - case closed) or
• If certain grounds apply, you can submit a Statutory Declaration to the TEC asking for the registration of the debt to be revoked

If the TEC accepts the Statutory Declaration they will revoke the registration of the debt and advise us of this. This does not cancel the original penalty charge. We will then decide what further action to take.

If you do not pay the penalty charge after 21 days of us serving an Order for Recovery, or after 21 days of the TEC rejecting a Statutory Declaration, we will ask the TEC to issue a warrant (stage 5).

If after 21 days of serving a Order for Recovery, we have not received payment or notification of a Statutory Declaration, we will ask the TEC to issue a warrant instructing our Enforcement Agent (bailiffs) to recover the outstanding debt on our behalf. The Enforcement Agent will also add their own fees to the penalty charge.

When you receive a Penalty Charge Notice (PCN), you can:

• Pay the penalty charge within 28 days of receiving the PCN (case closed)
  If you pay within 14 days of receiving the PCN  we will allow you to pay at a 50% reduction (£80) of the full charge (case closed) or
• Challenge a PCN by making an informal representation in writing within 14 days and await a decision from us
  If you write to us within 14 days of receiving the PCN, we will hold the charge at the discounted rate (£80) while we consider your representation

We will write to inform you whether we have:

• Accepted your informal representation (case closed) or
• Rejected your informal representation (stage 2)

If we've rejected your informal representation, you can now:

• Pay the penalty charge within 28 days of receiving the letter of rejection (case closed)
  If you wrote to us within 14 days of receiving the PCN, we will allow you a further 14 days to pay at the discounted rate (£80)
• Wait 28 days to receive a Notice to Owner (NtO) (stage 3)

If you do not contact us within 28 days of receiving the PCN, or if you do not pay within 28 days of receiving the letter of rejection against your informal representation, we will issue a Notice to Owner.

You now have two options:

• Pay the penalty charge at the full amount (£160) within 28 days of receiving the Notice to Owner (case closed) or
• Challenge the PCN by making a formal representation against the penalty charge within 28 days of receiving the Notice to Owner.

We will write to inform you whether we have:

• Accepted your representation (case closed) or
• Rejected your representation (stage 4)

We will inform the registered owner in writing that the representation has been rejected.

• Pay the penalty charge at the full amount (£160) within 28 days of receiving the Notice of Rejection (case closed) or
• Use the form enclosed with the Notice of Rejection to appeal to an independent adjudicator at London Tribunals

If you do not contact us within 28 days of receiving the Notice to Owner, or if you do not pay or lodge an appeal within 28 days of receiving the Notice of Rejection, we will issue a Charge Certificate, which increases the penalty charge by 50% to £240.

You now have two options:

• Pay the penalty charge at the increased amount (£240) within 14 days of receiving the Charge Certificate (case closed) or
• Wait 14 days to receive an Order for Recovery (stage 6)

A Charge Certificate will be issued to the registered owner of the vehicle and a 50% surcharge will be added to the penalty charge (£240).

If you do not pay the penalty charge after 14 days of us serving the Charge Certificate, we will register the debt at the Traffic Enforcement Centre (TEC) and serve an Order for Recovery. The £9 registration fee will be added to the penalty charge, increasing the amount due to £249.

Your options at this stage are to:

• Pay the penalty charge and registration fee (£249) within 21 days of receiving the Order for Recovery (case closed) or
• If certain grounds apply, you can submit a witness statement to the TEC asking for the registration of the debt to be revoked

If the TEC accepts the witness statement they will revoke the registration of the debt and advise us of this. This does not cancel the original penalty charge. We will then decide what further action to take.

If you do not pay the penalty charge after 21 days of us serving an Order for Recovery, or after 21 days of the TEC rejecting a witness statement, we will ask the TEC to issue a warrant (stage 7).

If, after 21 days of us serving an Order for Recovery, we have not received payment or notification of a witness statement, we will ask the TEC to issue a warrant enabling our Enforcement Agents (bailiffs) to recover the outstanding debt on our behalf. The Enforcement Agent will add their own fees to the penalty charge.

When you receive a Penalty Charge Notice (PCN), you can:

• Pay the penalty charge within 28 days of receiving the PCN (case closed)
  If you pay within 21 days or receiving the PCN we allow you to pay at a 50% reduction (£80) of the full charge (case closed) or
• Challenge a PCN by making a representation in writing within 28 days of receiving the PCN and await decision from us
  If you write to us within 21 days of receiving the PCN, we will hold the charge at the discounted rate (£80) while we consider your representation.

We will write to inform you whether we have:

• Accepted your representation (case closed) or
• Rejected your representation (stage 2)

If we've rejected your representation, you can now:

• Pay the penalty charge within 28 days of receiving the letter of rejection (case closed)
  If you wrote to us within 21 days of receiving the PCN, we will allow you a further 21 days to pay at the discounted rate (£80) or
• Use the form enclosed with your letter of rejection to appeal to an independent adjudicator at London Tribunals

If, after 28 days of us serving the letter of rejection, we have not received payment of the penalty charge or been notified by London Tribunals of an appeal, we will issue a Charge Certificate which will add a 50% surcharge to the penalty charge (£240).

You now have two options:

• Pay the penalty charge at the increased amount (£240) within 14 days of receiving the Charge (case closed) or
• Wait 14 days to receive an Order for Recovery (stage 4)

If, after 14 days of us serving the Charge Certificate, we have not received payment of the increased penalty charge, we will register the debt at the Traffic Enforcement Centre (TEC) and serve an Order for Recovery. A £9 registration fee will be added to the penalty charge (£249).

Your options at this stage are to:

• Pay the penalty charge within 21 days of receiving the order for recovery (£249) (case closed) or
• If certain grounds apply, you can submit a witness statement to the TEC asking for the registration of the debt to be revoked

If the TEC accepts the witness statement they will revoke the registration of the debt and advise us of this. This does not cancel the original penalty charge. We will then decide what further action to take.

If you do not pay the penalty charge after 21 days of us serving an Order for Recovery, or after 21 days of the TEC rejecting a witness statement, we will ask the TEC to issue a warrant (stage 5).

If, after 21 days of us serving an Order for Recovery, we have not received notification of witness statement, we will ask the TEC to issue a warrant enabling an Enforcement Agent to recover the outstanding debt on our behalf. The Enforcement Agent will also add their own fees to the penalty charge.