DLR refunds for delayed or cancelled journeys
When we refund
If you've been delayed by more than 15 minutes or couldn't complete your journey.
How much we refund
The fare for the single journey you were making.
When we don't refund
- If the delay is beyond our control such as security alerts, third party action or bad weather
- For service changes advertised in advance
Paper ticket refunds
Please call Customer Services on 020 7363 9700 from 08:00 to 20:00 for a Service Delay Refund Claim form.
You can also get a form from Bank, Canary Wharf, Cutty Sark for Maritime Greenwich, Island Gardens, London City Airport and Tower Gateway DLR stations.
Oyster card refunds
If you were using an Oyster card complete the form below.
You must send your claim within 14 days.
Mandatory fields are marked
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See our Privacy Statement for further details.
If you have further comments or queries, please contact us using our customer enquiry form.