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Transport for London

Refunds

DLR refunds

If you have lost money in a DLR ticket machine, use the DLR refund link to claim a refund.

Tube refunds

If your Tube journey has been delayed for more than 15 minutes by circumstances within our control, use the Tube refund link to claim your refund.

London Overground refunds

If your journey on London Overground has been delayed for more than 30 minutes by circumstances within our control, use the Overground refund link to claim your refund.

London Overground Passenger Charter (PDF 381KB)

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