Visitor Oyster cards
Oyster cards for visitors
Visitor Oyster cards can only be used to pay as you go. The cards:
- Are available at adult-rate only
- Cost £2 each (ie a card with a £10 pay as you go balance will cost £12)
- Can be topped up with additional money to pay as you go at all standard outlets, including Tube stations, London Overground stations, Oyster Ticket Stops and London Travel Information Centres
- Can be used as soon as you arrive in London
- Cannot be loaded with 7 Day Travelcards
Where can you get a Visitor Oyster card?
At present, Visitor Oyster cards are available from:
- Some overseas travel agents who sell tickets on our behalf
- Gatwick Express rail service: From the ticket office at Gatwick and the Gatwick Express desks in both Terminals
- Stansted Express Ticket Office at the Airport rail station
- National Express coaches: Ticket offices can be found at major airports such as Gatwick, Stansted and Luton
- Eurostar: On board trains travelling to London
- Oxford Tube coach service: From ticket offices in Oxford at Gloucester Green coach station and Thornhill Park and Ride
Allowing visitors to purchase an Oyster card before they arrive in the Capital enables them to travel to their final destination with ease.
General information
- You can lend your card to anyone to travel at adult-rate when you are not using it
- If your Visitor Oyster card stops working, you should take it to a Tube station ticket office between 08:00-20:00 daily. Station staff will determine how much money is left on your card and this will be transferred to a replacement Oyster card. If you are unable to get to a Tube station, send the card to Oyster Ticketing and Refunds, 55 Broadway, London, SW1H 0BD, UK, and a refund for the outstanding balance will be arranged. Please note that cheques will be issued in Sterling and you will be responsible for paying any exchange rate fees
- Visitor Oyster cards do not have an expiry date. The pay as you go credit will stay on your card until you are ready to use it again
- If you require a refund for any unused credit and the remaining balance is under £5, you can cancel the card and get a refund at any Tube station ticket office. If the balance is more than £5, you will need to complete a refund form (available from Tube station ticket offices). The card will be cancelled and you will be sent a refund by cheque. Alternatively, you can send your card to Oyster Ticketing and Refunds, 55 Broadway, London, SW1H 0BD, UK. Please note that cheques will be issued in Sterling and you will be responsible for paying any exchange rate fees
- You cannot claim a refund if you lose your Visitor Oyster card
Transport for London

