Visitor Oyster cards

Oyster cards for visitors

Visitor Oyster cards can only be used to pay as you go. The cards:

Are available at adult-rate only
Cost £2 each (ie a card with a £10 pay as you go balance will cost £12)
Can be topped up with additional money to pay as you go at all standard outlets, including Tube stations, London Overground stations, Oyster Ticket Stops and London Travel Information Centres
Can be used as soon as you arrive in London
Cannot be loaded with 7 Day Travelcards

Where can you get a Visitor Oyster card?

At present, Visitor Oyster cards are available from:

Some overseas travel agents who sell tickets on our behalf
Gatwick Express rail service: From the ticket office at Gatwick and the Gatwick Express desks in both Terminals
Stansted Express Ticket Office at the Airport rail station
National Express coaches: Ticket offices can be found at major airports such as Gatwick, Stansted and Luton
Eurostar: On board trains travelling to London
Oxford Tube coach service: From ticket offices in Oxford at Gloucester Green coach station and Thornhill Park and Ride

Allowing visitors to purchase an Oyster card before they arrive in the Capital enables them to travel to their final destination with ease.

You can lend your card to anyone to travel at adult-rate when you are not using it
If your Visitor Oyster card stops working, you should take it to a Tube station ticket office between 08:00-20:00 daily. Station staff will determine how much money is left on your card and this will be transferred to a replacement Oyster card. If you are unable to get to a Tube station, send the card to Oyster Ticketing and Refunds, 55 Broadway, London, SW1H 0BD, UK, and a refund for the outstanding balance will be arranged. Please note that cheques will be issued in Sterling and you will be responsible for paying any exchange rate fees
Visitor Oyster cards do not have an expiry date. The pay as you go credit will stay on your card until you are ready to use it again
If you require a refund for any unused credit and the remaining balance is under £5, you can cancel the card and get a refund at any Tube station ticket office. If the balance is more than £5, you will need to complete a refund form (available from Tube station ticket offices). The card will be cancelled and you will be sent a refund by cheque. Alternatively, you can send your card to Oyster Ticketing and Refunds, 55 Broadway, London, SW1H 0BD, UK. Please note that cheques will be issued in Sterling and you will be responsible for paying any exchange rate fees
You cannot claim a refund if you lose your Visitor Oyster card