Barclaycard OnePulse card renewal

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If you have recently received a replacement Barclaycard OnePulse card, please follow the instructions below, depending on which types of ticket are held on your expiring Barclaycard OnePulse card.

To find out about the tickets on your Barclaycard OnePulse card

If you are not sure what types of ticket are held on your expiring Barclaycard OnePulse card, or when your Travelcard(s) expire, you can find out by logging-in to your online account and check the 'Card overview' screen.

Barclaycard OnePulse is closed to new applicants.

Pay as you go with Auto top-up

Transfer the pay as you go credit and Auto top-up to your new Barclaycard OnePulse card:

Online
Tel: 0343 222 1234 (08:00-20:00, seven days a week)

If you have any outstanding Auto top-up payments, you will need to settle them before using the transfer process
If your Auto top-up arrangement is associated with an expiring payment card (particularly your expiring Barclaycard OnePulse card), please ensure that you update your payment card details online before starting the transfer process, as you will not be able to complete the transfer if your payment card is close to expiry

Pay as you go only

You have three options:

Simply continue travelling until your credit is used up. Your original Barclaycard OnePulse card will still work as an Oyster card after the credit card expiry date. Be careful to keep your original card separate from the new one when you travel to avoid the wrong card being charged.
Transfer the balance to your new Barclaycard OnePulse card online.
Request a refund at a Tube station. If you can't reach a station easily, you can send your Barclaycard OnePulse card in to us at: Oyster helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD.

Please ensure that the payment card expiry date has passed before posting it.

Travelcards and Auto top-up

Transfer the Travelcard and Auto top-up and any remaining pay as you go credit to your new Barclaycard OnePulse card:

Online
Tel: 0343 222 1234 (08:00-20:00, seven days a week)

If there are any outstanding Auto top-up payments for your Barclaycard OnePulse card, you will not be able to complete the transfer process until they have been settled
If your Auto top-ups are charged to a payment card that expires soon (particularly your expiring Barclaycard OnePulse card), make sure that you update your payment card details online before starting the transfer process, as you will not be able to complete the transfer if your payment card is close to expiry
The only types of Travelcard that can be transferred online are Monthly and Annual. If your ticket was originally valid for a different period, you will need to contact the Oyster helpline, who will arrange for a replacement Oyster card to be sent to you in the post
If your Travelcard expires soon, we may need to refund the remaining value rather than transfer it to your new Barclaycard OnePulse card

Travelcards and pay as you go

If your Travelcard has one month or less left, it's easiest to continue to use your existing OnePulse Oyster card to travel until the ticket runs out. Then request a refund of any remaining pay as you go credit at a Tube station or, if you are unable to reach a station easily, send the card to: Oyster helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD. Please ensure that the payment card expiry date has passed before posting it
If your Travelcard has more than one month remaining, you should transfer the ticket and your pay as you go balance to your new Barclaycard OnePulse card:

Online
Tel: 0343 222 2134 (08:00-20:00, seven days a week)

The only types of Travelcard that can be transferred online are Monthly and Annual. If your ticket was originally valid for a different period, you will need to contact the Oyster helpline , who will arrange for a replacement Oyster card to be sent to you by post.

Travelcards only

If your Travelcard has up to one month remaining, it's easiest to continue using your existing OnePulse Oyster card to travel until the ticket runs out
If your Travelcard has more than one month remaining, you should transfer the ticket and your pay as you go balance to your new Barclaycard OnePulse card:

Online
Tel: 0343 222 1234 (08:00-20:00, seven days a week)

The only types of Travelcard that can be transferred online are Monthly and Annual. If your ticket was originally valid for a different period, you will need to contact the Oyster helpline , who will arrange for a replacement Oyster card to be sent to you in the post.

Bus & Tram Passes

Bus & Tram Passes can't be transferred between Barclaycard OnePulse cards. Please either use the Bus & Tram Pass until it expires, or request a refund at a Tube station.

Online transfer process

What you need to complete the transfer online

Your existing and replacement Barclaycard OnePulse card Oyster card numbers. These can be found on the back of your Barclaycard OnePulse card
Your online account username and password. If you don't already have an Oyster account, setting one up is easy. Simply follow the instructions online
The security answer that you were notified of when you received your original Barclaycard OnePulse card

If you do not have all the above details, you will need to contact the Oyster helpline on 0343 222 1234 (08:00-20:00, seven days a week) to arrange the transfer.

To make the transfer online

Log in to your online account
On the 'my Card' tab, check that the Oyster number of your expiring Barclaycard OnePulse card is displayed
If you have more than one Oyster card associated with your account, you will need to select the number of your expiring Barclaycard OnePulse card from the drop-down list. If your expiring Barclaycard OnePulse card has not been attached to your account, you will need to attach it now
Select 'Transfer products' and follow the on-screen instructions