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Lost or stolen paper tickets
You can apply for a duplicate ticket but unfortunately you can't get a refund.
Faulty paper tickets
If you have a Travelcard season ticket that doesn't work the gates, we can replace it.
Unused paper tickets
You can apply to Customer Services for a refund if:
- You no longer need your Travelcard season ticket
- You haven't started using a paper single, return or Day Travelcard