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To claim a refund, fill in the Customer Charter form below.
If your train is delayed by more than 15 minutes, for reasons within our control. Please refer to the FAQ and Journey Planner for exact train journey time before making a claim.
We'll give you a voucher matching what you paid for the single delayed journey.
Note: All claims can be investigated and legal action can be taken against anyone making fraudulent claims. We are not legally obliged to make refunds when customers are delayed.
Unfortunately, Freedom Pass and other free travel pass-holders are not entitled to refunds.
Please select your ticket type
Print and post your application (any Single/Return/Daily/7 Day ticket) (PDF 241Kb)
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