Transport for LondonOyster cards - an update
Passengers affected have been allowed to travel until they are able to obtain a replacement card. We advise those passengers who have not yet replaced their cards to go to their nearest Tube station ticket office.
All passengers who incurred a maximum fare on Saturday 12 July will be given an automatic refund. They do not need to take any action to obtain this refund.
Around 2,000 Freedom Passes may not be working and we advise those pass holders affected to apply for replacement cards through their local authority.
Around 6000 holders of Young Persons Oyster card may also have been affected. TfL will be automatically sending replacement cards to them.
Our staff have been instructed to allow affected Freedom Pass and Young Persons Oyster cardholders to travel by presenting their photocard until they have received a replacement.
We are investigating the cause of the problem and apologise to our passengers for the inconvenience caused.
