What skills do we look for?

If your application is successful, you’ll be invited to an assessment centre where we’ll look for a number of key skills. At first we’re looking for potential, whether or not you’re ‘going our way’ in terms of passion and attitude. Once you join us, these skills will develop and grow so that, eventually, they’ll become second nature.

Communication – Our apprentices need to communicate clearly and effectively with a wide variety of people both formally and informally. These people could be customers or colleagues.

Customer focus – You’ll need to focus your efforts on understanding, meeting and exceeding diverse customer requirements. These could be internal requests from collegues actually within TfL, but equally you may need to deal with queries from customers that use the transport system.

Collaboration – It’s important that you can build relationships and share knowledge with others for the benefit of the organisation.

Problem Solving – Throughout your training, and your career, you’ll be given information that you need to make sense of. You’ll then need to make suggestions of how you can resolve any issues or problems.

Motivation – You’ll need to continually demonstrate to your colleagues that you are willing to learn new things. You’ll also think about ways you can develop yourself.

Ability to learn – Throughout the two-year scheme, you’ll need to be able to learn new information and apply this information to your work.

An awareness of safety – We’re working in an environment with numerous potential safety hazards. You’ll need to be conscious of this and understand what you’d personally need to do should a safety situation arise.

An awareness of equality, diversity and inclusion – It’s critical that you can understand, respect and meet the needs of our diverse workforce and customers.

Verbal and numeracy skills – You’ll need to be able to understand information that’s in both numerical and written form.