Transport for London11-15 Oyster photocard
- All photocards and tickets are the property of TfL and are issued in accordance with TfL's Conditions of Carriage or call 020 7222 1234 for a hard copy
- In accordance with the Conditions of Carriage, TfL has the right to refuse to issue a photocard
- As the travel concession is not a statutory right, any breach of these Terms and Conditions and/or TfL's Conditions of Carriage, may result, at the discretion of TfL, in the withdrawal of your Oyster photocard and/or your travel concession
- TfL reserves the right to terminate or revise this scheme at any time
- TfL reserves the right to amend the Terms and Conditions of the scheme at any time
- There is no fee to pay for your first Oyster photocard or if you are replacing a 5-10 or Under-14 Oyster photocard with an 11-15 Oyster photocard. If you apply through the Post Office and already have an existing 11-15, 14-15 or Child Oyster photocard, your application will be rejected
- TfL will post your Oyster photocard to the address entered on your application form
- The application form and photograph cannot be returned to you
- TfL is not liable for any email undelivered, application or rejection letter or 11-15 Oyster photocard lost, damaged or delayed in the post
- No refunds will be made in respect of tickets bought prior to you receiving your Oyster photocard except where it is proven that there was a fault or failure on the part of TfL
- Having been issued with an 11-15 Oyster photocard giving free travel, should you or your parent/guardian subsequently wish to withdraw consent to the Metropolitan Police Service, City of London Police, British Transport Police and any other relevant police service, transferring to Transport for London the information set out in paragraph 2 of the Data Protection statement for the purposes specified, you must contact the Oyster helpline. Arrangements will be made to withdraw the consent, your existing photocard will be stopped and you may then apply for a new photocard without the free travel concession. A £10 fee will be payable
- The Metropolitan Police Service, City of London Police, British Transport Police and any other relevant police services will only share data with Transport for London where consent has been given as part of the application process
- To be eligible for free bus and tram travel (where applicable), on boarding a bus or before boarding a tram, you must validate your Oyster photocard by touching it on a yellow reader and obtain a green light. If using the tram at Wimbledon you must touch in at the gates and again at a yellow reader on the tram platform
- Your free travel concession on London's buses and trams (if applicable), and your eligibility for child-rate travel on Tube, DLR, London Overground and National Rail services, will expire on the date shown on the front of your Oyster photocard
- If your 11-15, 14-15 or Child Oyster photocard has been lost, stolen or is damaged, you will need to apply for a duplicate photocard, paying a non-refundable fee. You must apply online or by calling 0845 331 9872*. If appropriate, a refund of the unused value of any ticket product or pay as you go balance on the lost/stolen Oyster photocard will be made on application to the Oyster Ticketing & Refunds office, 55 Broadway, London SW1H 0BD or by calling 0845 330 9876*
- If you obtain a duplicate for a lost, stolen or damaged Oyster photocard, the original photocard will be stopped and will no longer work
- If your 11-15, Under-14 or Child Oyster photocard stops working, call the Oyster helpline on 0845 330 9876* to get a replacement and a refund of any interim travel costs
*For BT residential customers, calls to the Oyster helpline will cost no more than 3.5p per minute (current at August 2008). The price of non-BT phone lines may be different
