Transport for London11-15 Oyster photocard
On this page:
Terms and conditions
Your personal information
Terms and conditions
- All photocards and tickets are the property of Transport for London (TfL) and are issued in accordance with TfL's Conditions of Carriage or call 020 7222 1234 for a hard copy
- In accordance with the Conditions of Carriage, TfL has the right to refuse to issue a photocard
- As the travel concession is not a statutory right, any breach of these Terms and conditions and/or TfL's Conditions of Carriage, may result, at the discretion of TfL, in the withdrawal of your Oyster photocard and/or your travel concession
- TfL reserves the right to terminate or revise this scheme at any time
- TfL reserves the right to amend the Terms and conditions of the scheme at any time
- TfL will post your Oyster photocard to the address entered on your application form
- The application form and photograph cannot be returned to you
- TfL is not liable for any email undelivered, application or rejection letter or 11-15 Oyster photocard lost, damaged or delayed in the post
- No refunds will be made in respect of tickets bought prior to you receiving your Oyster photocard except where it is proven that there was a fault or failure on the part of TfL
- Having been issued with an 11-15 Oyster photocard giving free travel, should you or your parent/guardian subsequently wish to withdraw consent to the Metropolitan Police Service, City of London Police, British Transport Police and any other relevant police service, transferring to Transport for London the information set out in paragraph 2 of the Data Protection statement for the purposes specified, you must contact the Oyster helpline. Arrangements will be made to withdraw the consent, your existing photocard will be stopped and you may then apply for a new photocard without the free travel concession. A £10 fee will be payable
- The Metropolitan Police Service, City of London Police, British Transport Police and any other relevant police services will only share data with Transport for London where consent has been given as part of the application process
- To be eligible for free bus and tram travel (where applicable), on boarding a bus or before boarding a tram, you must validate your Oyster photocard by touching it on a yellow card reader and obtain a green light. If using the tram at Wimbledon you must touch in at the gates and again at a yellow card reader on the tram platform
- Your free travel concession on London's buses and trams (if applicable), and your eligibility for child-rate travel on Tube, DLR, London Overground and National Rail services, will expire on the date shown on the front of your Oyster photocard
- To enable TfL to keep you informed of changes to the 11-15 scheme, please notify us of any change to your details, including change of address.
- We can discuss this application with the parent or guardian whose name is on the original 11-15 Oyster photocard application ONLY.
*For BT residential customers, calls to the Oyster helpline will cost no more than 3.5p per minute (current at August 2009). The price of non-BT phone lines may be different.
View terms and conditions for online purchases
Your personal information
A full data protection statement can be found on the last page of the Zip 11-15 Oyster photocard application form. The section below explains further how TfL uses the information you supply on the application form and the limited circumstances where TfL might disclose it to someone else.
The personal information that we ask you to supply is limited to:
- You (the applicant)
Name, address, phone number, date of birth, signature and name of school - Parent or guardian
Name, address and signature
TfL and the companies that process this information for us use your and your parent/guardian's information for customer services and to administer the scheme. For example, we will use your personal information to ensure that you are eligible for the Zip Oyster photocard scheme, to issue your Zip Oyster photocard and respond to queries if you contact us. TfL will also contact you near the expiry date of the Zip Oyster photocard to tell you about your future ticketing options.
We will use your personal information to ensure compliance with the Behaviour Code. If we withdraw or suspend your entitlement to free travel, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian.
We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose.
Providing consent
If your parent or guardian and yourself, as the concession holder, have given specific consent (by signing the relevant section on page 3 of the Zip 11-15 Oyster photocard application form), the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform TfL if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. Before doing this, an authorised MPS Officer or TfL employee will check against the information TfL holds (that you supplied to us on your application form) to ensure that consent has been given, and not withdrawn, and that you are the holder of the travel concession. The MPS can only check these details for as long as you are enrolled in the Zip 11-15 Oyster photocard free bus and tram travel scheme.
The purpose of this arrangement is to enable TfL to consider the withdrawal of your travel concession, in order to enforce the Terms and conditions of the Zip scheme and ensure compliance with the Behaviour Code.
If you do not provide this consent on your application form, you will not be eligible for free travel on buses or trams, but you can still obtain discounted travel on TfL's network, with a non-concessionary version of the Oyster photocard, with fares within Zones 1-6 capped at £1 per day.
Data Protection Act
In some circumstances, the Data Protection Act 1998 (DPA) gives TfL the discretion to disclose personal information - where requested to do so - to the police. Disclosures to the police (and other law enforcement agencies) are permitted by the DPA, for the prevention or detection of crime and/or the apprehension or prosecution of offenders. Before any such disclosure is authorised by TfL, the police are required to demonstrate that the personal data concerned will assist them in this respect.
Each police request is dealt with on a strictly case by case basis to ensure that any such disclosure is lawful and in accordance with the DPA.
