Transport for London5-10 Oyster photocard
- On this page:
- Terms and conditions
- Your personal information
Terms and conditions
- All photocards and tickets are the property of Transport for London (TfL) and are issued in accordance with TfL's Conditions of Carriage or call 020 7222 1234 for a hard copy
- In accordance with the Conditions of Carriage, TfL has the right to refuse to issue a photocard
- As the travel concession is not a statutory right, any breach of these Terms and Conditions and/or TfL's Conditions of Carriage, may result, at the discretion of TfL, in the withdrawal of your child's Oyster photocard and/or their travel concession
- TfL reserves the right to terminate or revise this scheme at any time
- TfL reserves the right to amend the Terms and Conditions of the scheme at any time
- Application for a 5-10 Oyster photocard can only be made by the parent/guardian, hereafter in these Terms and Conditions known as the 'applicant', of the child whose name is entered in Section 1 of the application form
- TfL will post the Oyster photocard to the address entered on the application form
- The application form and photograph cannot be returned to the applicant
- TfL is not liable for any email undelivered, application or rejection letter or 5-10 Oyster photocard lost, damaged or delayed in the post
- No refunds will be made in respect of tickets bought prior to you receiving the Oyster photocard except where it is proven that there was a fault or failure on the part of TfL
- If travelling unaccompanied on the Tube, DLR or London Overground your child must validate their photocard at the start and end of their journey, by touching it on a yellow reader at the gate or if appropriate, on the platform, and obtain a green light
- Your child's free travel concession on the Tube, DLR and London Overground, and child-rate travel on National Rail services, will expire on the date shown on the front of their Oyster photocard
- To enable TfL to keep you informed of changes to the 5-10 scheme, please notify us of any change to your details, including change of address.
- We can discuss this application with the parent or guardian whose name is on the original 5-10 Oyster photocard application ONLY.
*For BT residential customers, calls to the Oyster helpline will cost no more than 3.5p per minute (current at August 2009). The price of non-BT phone lines may be different.
View terms and conditions for online purchases
Your personal information
A full data protection statement can be found on the last page of the Zip 5-10 Oyster photocard application form. The section below explains further how TfL uses the information you, as the parent/guardian, supply on the application form and the limited circumstances where TfL might disclose it to someone else.
The personal information that we ask you to supply is limited to:
- Your child: Name, address, date of birth and name of the school they attend
- You as the applicant (parent/guardian): Name, address, telephone number, signature and date of application
TfL and the companies that process this information for us use your child's and your information for customer services and to administer the scheme. For example, we will use this personal information to ensure that your child is eligible for the Zip Oyster photocard scheme, to issue your child's Zip Oyster photocard and respond to queries if you contact us. TfL may also contact you near the expiry date of your child's Zip Oyster photocard to tell you about your child's future ticketing options.
We will not use your child's or your personal information for marketing purposes and will not pass it to any other organisation for this purpose.
Data Protection Act
In some circumstances, the Data Protection Act 1998 (DPA) gives TfL the discretion to disclose personal information - where requested to do so - to the police. Disclosures to the police (and other law enforcement agencies) are permitted by the DPA, for the prevention or detection of crime and/or the apprehension or prosecution of offenders. Before any such disclosure is authorised by TfL, the police are required to demonstrate that the personal data concerned will assist them in this respect.
Each police request is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with the DPA.
