Transport for London16+ Oyster photocard
On this page:
Terms and conditions
Your personal information
Terms and conditions
- All photocards and tickets are the property of Transport for London (TfL) and are issued in accordance with TfL's Conditions of Carriage (call 0843 222 1234 for a hard copy)
- In accordance with the Conditions of Carriage, TfL has the right to refuse to issue a photocard
- As the travel concession is not a statutory right, any breach of these Terms and Conditions and/or TfL's Conditions of Carriage, may result, at the discretion of TfL, in the withdrawal of your Oyster photocard and/ or your travel concession(s)
- TfL reserves the right to terminate or revise this scheme at any time
- TfL reserves the right to amend the Terms and Conditions of the scheme at any time
- The application form and photograph cannot be returned to you
- TfL is not liable for any email undelivered or application or rejection letter or 16+ Oyster photocard lost, damaged or delayed in the post
- No refunds will be made in respect of tickets bought prior to you receiving your Oyster photocard except where it is proven that there was a fault or failure on the part of TfL
- Having been issued with a 16+ Oyster photocard, should you or your parent/guardian subsequently wish to withdraw consent to the Metropolitan Police Service, City of London Police, British Transport Police and any other relevant police service, transferring to TfL the information set out in paragraph 2 of the privacy statement for the purposes specified, you must contact the Oyster helpline. Arrangements will be made to withdraw the consent and your photocard will be stopped
- The parent/guardian signing this form is expected to ensure the applicant's adherence to the Behaviour Code while they are under 18
- To be eligible for free bus and tram travel (where applicable), on boarding a bus or before boarding a tram, you must validate your Oyster photocard by touching it on a yellow card reader and obtain a green light. If using the tram at Wimbledon you must touch in at the gates and again at the yellow card reader on the tram platform
- Your half-rate concession will expire on the date shown on the reverse of your Oyster photocard. Use of the Oyster photocard to obtain half-rate travel after this date may lead to prosecution for fraud
- The expiry date of any free travel concession (where applicable) will be printed on the front of your Oyster photocard. Use of the Oyster photocard to obtain free bus and tram travel after this date may lead to prosecution for fraud
- The free travel concession (where applicable) on your Oyster photocard will only remain valid while you meet the eligibility criteria of the scheme. If you leave your course or move out of London, you must let us know within seven days by calling the helpline, so that your Oyster photocard can be stopped. If you do this and are under 18, a half rate 16+ Oyster photocard will be issued free of charge
- Your free travel concession (where applicable) will be withdrawn without notice if TfL receive confirmation from your education or training provider or otherwise that you no longer meet the eligibility criteria of the scheme. Continued use of the Oyster photocard for free travel for which you are no longer eligible may lead to prosecution for fraud
- To enable TfL to keep you informed of changes to the 16+ scheme, please notify us of any change to your details, including change of address
- For U18 applicants, we can discuss this application with the applicant or parent/guardian whose name is on the original 16+ Oyster photocard application ONLY
For BT residential customers calls to the Oyster helpline will cost no more than 3.5p per minute (current at September 2009). The price of non-BT phone lines may be different.
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Your personal information
A full privacy statement can be found on the last page of the Zip 16+ Oyster photocard application form. The section below explains further how TfL uses the information you supply on the application form and the limited circumstances where TfL might disclose it to someone else.
The personal information that we ask you to supply is limited to:
- You (the applicant)
Name, address, phone number, date of birth and signature.
If you are applying for free bus and tram travel, we also ask for your course dates, the DCSF number of the education establishment you attend and for the form to be signed by a member of staff
- Parent or Guardian
Name, address and signature if the applicant is under 18
TfL and the companies that process this information for us use your and your parent/guardian's information for customer services and to administer the scheme. For example, we will use your personal information and course details to ensure that you are eligible for the Zip Oyster photocard scheme, to issue your Zip Oyster photocard and to respond to queries if you contact us. TfL will also contact you near the expiry date of the Zip Oyster photocard to tell you about your future ticketing options.
We will use your personal information to ensure compliance with the Behaviour Code. If we withdraw or suspend your entitlement to free travel, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian.
We will not use your or your parent/guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose.
Providing consent
If your parent/guardian and you, as the concession holder, have given specific consent (by signing the relevant section on page 3 of the Zip 16+ Oyster photocard application form), the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform TfL if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. Before doing this, an authorised MPS Officer or TfL employee will check against the information TfL holds (that you supplied to us on your application form) to ensure that you hold the travel concession. The MPS can only check these details for as long as you are enrolled in the Zip 16+ Oyster photocard scheme.
The purpose of this arrangement is to enable TfL to enforce the Terms and Conditions of the Zip 16+ Oyster photocard scheme, ensure compliance with the Behaviour Code and, where appropriate, to consider the withdrawal of your travel concession and Zip Oyster photocard.
If you do not provide this consent on your application form, you will not be eligible for the Zip 16+ Oyster photocard scheme.
Data Protection Act
In some circumstances, the Data Protection Act 1998 (DPA) gives TfL the discretion to disclose personal information - where requested to do so - to the police. Disclosures to the police (and other law enforcement agencies) are permitted by the DPA, for the prevention or detection of crime and/or the apprehension or prosecution of offenders. Before any such disclosure is authorised by TfL, the police are required to demonstrate that the personal data concerned will assist them in this respect.
Each police request is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with the DPA.
- You (the applicant)
