Transport for LondonWebsite privacy
(Last updated March 2009)
It describes what information Transport for London (TfL) and its subsidiaries collect about you and the procedures we have in place to safeguard your privacy.
This website privacy statement applies to data collected by the websites of TfL and its subsidiary companies, including:
Docklands Light Railway
London River Services
London Transport Museum
London Underground
Rail for London
Victoria Coach Station
What personal information we collect about you
You can browse our websites without disclosing any information about yourself.
By entering your details in any fields requested, such as your name, email address, postal address, telephone or mobile number, or date of birth, you enable TfL and its subsidiaries to provide you with the service(s) you select.
In all cases, we will only request information we need to provide you with the service(s) you have requested.
How we use your personal information
When we collect information from you, we will tell you if we would like to send you information about our products and services or transport-related issues.
We will give you the opportunity to opt out.
If we wish to share your data with third parties for marketing purposes, we will tell you about this and only do so if we get your consent.
You can opt out at any time.
We may disclose your personal data to companies that operate our services.
These may include train companies providing services on the DLR and London Overground, bus companies and those that administer the Congestion Charge and provide ticketing and information services.
TfL may also share your personal information with the police and other law enforcement agencies for the purposes of crime prevention or detection.
If we disclose your information, we ask the organisation to demonstrate that the data will assist in the prevention or detection of crime, or that TfL is legally obliged to disclose it.
This is done on a strictly case-by-case basis and through a tightly controlled process to ensure we comply with the Data Protection Act.
Protecting your information
We use up-to-date industry procedures to protect your personal information.
We also protect the security of your data using Secure Sockets Layer (SSL) encryption technology.
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you via our websites.
The internet, however, is not generally a secure medium of communication and we cannot guarantee the security of any information you input on this website or send to us via the internet.
The use of cookies and how you can disable them
Most major websites use cookies.
A cookie is a piece of text that a website transfers to your computer's hard disk, so that the website can remember who you are.
A cookie will typically contain the name of the website from which the cookie has come, the lifetime of the cookie and a value.
It does not give us access to the rest of your computer, and only the site that created the cookie can read it.
Our cookies cannot be used by themselves to identify you.
Cookies make the interaction between users and websites faster and easier.
Without cookies, it would be difficult to remember your registration details or preferences for a future visit.
We use the following types of cookie:
Session cookies: To ensure you are recognised when you move from page to page within our site and that any information you enter is remembered.
Persistent cookies: To recognise you as a unique visitor to our website so that we can tailor content to match your interests.
Third party cookies: To compile anonymous statistics that allow us to understand how you interact with our site, to serve advertisements and track whether you click on them. Third party cookies also provide security within shopping baskets or transactions.
Disabling/enabling cookies
You can accept or disable cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if you disable cookies.
You have two options if you wish to disable cookies:
1) You may opt out of third party cookies used on this site
2) You may disable cookies through your browser
How web beacons affect you
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs), that allow us to count the number of visitors to these pages.
Web beacons collect limited information which include a cookie number, time and date of a page view, and a description of the page on which the web beacon sits.
We may also carry web beacons placed by third party advertisers.
These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Find out more about web beacons.
Changes to this privacy statement
We may occasionally update this statement - see date at the top.
Your continued use of the site will mean that you accept those revisions.
Contact details
Transport for London
Information Access & Compliance Team
Windsor House
42-50 Victoria Street
London SW1H 0TL
Tel: 020 7126 3222
Email: dpa@tfl.gov.uk
