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Report a roadworks issue or street fault Report roadworks

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Report a problem with a set of live roadworks, a road defect (such as a pothole) or issues with traffic lights and street lighting, using Report IT, our online reporting system.

You don't need the exact address, just click on the map to find the area and use the controls to zoom in and out. The form will generate the address.

We'll send your report to the relevant Highway Authority for action, depending on the type of fault.

The Roadworks Pledge

As part of his on-going drive to reduce the amount of roadworks in London, the Mayor has asked Transport for London, the London Boroughs and all those digging up the Capital's roads to pledge to do all they can to minimise unnecessary roadworks disruption and ensure works are well managed. To help us achieve this, he has asked that you report any roadworks that do not follow the Roadworks Pledge:

The Mayor of London's Roadworks Pledge

Roadworks should:

  • Be tidy and safe with a clutter-free site so it is safe for pedestrians, cyclists and other road users
  • Always explain what's happening through detailed, clear and consistent signage
  • Always have activity on site or, if not, explain why (eg concrete is drying)
  • Take up as little road/pavement space as possible with a compact working area and eliminating the unnecessary use of cones, safety barriers and storage of materials
  • Help keep London moving by working outside peak hours, re-opening the road to traffic at peak times and, where this is not possible, working 24/7 or extended hours to complete works as quickly as possible. Diversion routes should be clearly signed
  • Examples of roadworks sites

    Good roadworks

    • Signage in place
    • Clean and tidy
    • Only minimum space required taken
    • Activity on site
    • Safe

    Bad roadworks

    • Not safe
    • Cluttered and untidy
    • No signage explaining works
    • No activity

    Signage should set out:

    • Who is undertaking the work?
    • Why the work is taking place?
    • Working hours
    • Contact details (phone number)
    • Permit number

Elements of the Roadworks Pledge have also been incorporated into the 2012/13 Mayor's Code of Conduct for Roadworks (PDF 50KB).

The Department for Transport publish guidelines on the safe management of roadworks.

Read the DfT guidance on Safety at street works and road works.

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