Making a representation
See on which grounds you can make a representation.
Contacting us with your representation
Telephone: 0845 603 4545 or 020 8253 7000.
If you call us, we may be able to deal with your representation and cancel the PCN immediately
If you have enough evidence and we agree with you.
If we don't come to an agreement with you over the phone you may still make a representation online or in writing by following the instructions on the PCN.
When can I make a representation?
Simply follow the instruction on the PCN. The timescales for making a representation are summarised below:
For bus lanes, box junctions, banned turns and parking (CCTV) PCNS
Within 28 days of receiving your PCN.
For parking, if you were issued with a PCN on-street
You may make a representation for this type of contravention (also referred to as a challenge) immediately upon receiving the PCN. If we do not hear from you within 28 days of the PCN being issued, we will send you a Notice to Owner (NTO) in the post. This will provide details of how you may then make a formal representation and the timescales involved.
Please note: if you believe you were issued with a PCN on-street but are not in possession of it, you may still contact us but please provide as much information as possible when doing so.
If we receive your representation within the discount period the PCN will be suspended. If we don't agree with your representation and you decide to pay the PCN, then the discount period will resume from the point at which it was suspended.
If we accept your representation
We will cancel the PCN and send you written confirmation.
If we reject your representation
We will send you a notice of rejection which will tell you what you should do next.
If we need more evidence
We will endeavour to contact you in writing to let you know what we need.
If you receive a notice of rejection you can
- Pay now
- Appeal to the Parking and Traffic Appeals Service (PATAS)
If you haven't paid, contacted us or if you haven't responded to the notice of rejection then you'll receive a charge certificate
The charge associated with the PCN then increases to £195.
If you don't pay within another 14 days we'll send you an Order for Recovery, which increase the charge further.
Making an appeal to PATAS
You can lodge an appeal with PATAS within 28 days of receiving a notice of rejection from us.
Complete the form that comes with the notice of rejection. Provide all the evidence you feel will support your case and send this directly to PATAS:
Parking and Traffic Appeals Service
PO Box 279
PATAS will notify you and us of the hearing date (TfL will also receive a copy of your appeal). It is then our responsibility to either lodge a defence against your appeal or we may decide not to contest it. If the former, a copy of the defence is sent to you and also to the adjudicators, who will consider it when reaching their decision.
If PATAS allows your appeal, we will promptly cancel the PCN. If your appeal is not allowed, we will continue to enforce. You will normally receive a charge certificate as a result.
Order for recovery
The order for recovery increases the charge by £7 to £202 (this covers the cost of registering the debt with the county court.) and it also includes a statutory declaration/ witness statement. Follow the guidance which is enclosed when you receive the statutory declaration/witness statement as this will explain what it is and the circumstances which apply to its use.
You have up to 21 days to respond to the order for recovery which is your last opportunity to either pay or file a statutory declaration/witness statement.
If you do nothing at this point a warrant will be issued to bailiffs to recover the outstanding amount.