Transport for LondonWays to pay
If your penalty charge notice has a 'GT' or 'GF' prefix then you have received it from us (Transport for London) and can pay as listed below.
For Congestion Charging PCNs starting with a 'TL' or 'TF' pay online here.
For Low Emission Zone PCNs starting with a 'LZ' pay online here.
If your PCN does not start with any of these prefixes please contact the relevant issuing borough.
Payment methods
There are a number of ways to pay a penalty charge notice, and we accept all major credit cards, cheques and postal orders.
- You can pay charges:
- Online
- By phone
- By post
- At parking shops
- By phone
- You can also find out about:
- Your rights
- Feedback
Online
You can pay PCNs for bus lane and road traffic contraventions through this website.
You will need to provide your penalty charge notice number, vehicle registration number (VRM) and your credit or debit card details. Please keep a note of the receipt number as your proof of payment.
By phone
Our 24-hour automated payment line is open seven days a week on 0845 603 4545. You can use your credit or debit card to make payments. Please ensure that you have your penalty charge notice number when you contact us.
Customer services representatives are also available on the number above between 08.00 and 21.00.
By post
PCNs starting with GT
Transport for LondonPO Box 4532
BN13 1XZ
PCNs starting with GF
Transport for LondonPO Box 4555
BN13 1XY
When posting your payment, it is important that you complete the payment slip attached to the PCN and include your cheque, postal order or credit/debit card details.
Your cheque or postal order must be made payable to 'Transport for London' and crossed a/c payee. It is important that you write your PCN number on all correspondence, cheques and postal orders as this makes it easier for us to process your payment.
At parking shops
You may like to visit one of our parking shops in London, where you can pay the penalty charge notice, request a dispensation and also receive general information about TfL Parking Enforcement.
Waltham Forest
NCP Enforcement Office, Units 9-101The Alpha Business Centre
Walthamstow
London E17 7NX
Tel: 020 8520 0520
Opening hours: Monday to Friday 07.00-19.00
Lewisham
The Parking Shop
2 Rennell street
London SE13 7HD
Tel: 020 8297 3590
Opening hours: Monday to Friday 07.00-19.00
Sutton
50 Grove RoadSutton SM1 1BT
Tel: 020 8661 1813
Opening hours: Monday to Friday 07.00-19.00
Camden
Environmental Local13-15 Guildford Street
Camden WC1N 1DW
Tel: 020 7974 8116
Opening hours: Monday to Friday 07.00-19.00
Your rights
It is essential that our customers receive the best possible service, and are made aware of their statutory rights, in accordance with legislation.
We are committed to the continuous development and improvement of Penalty Charge Notice processing and the delivery of a customer-focused service.
As an organisation, we recognise the importance of transparent, concise and accurate information.
Read about Traffic Enforcement's PCN service standards (PDF 100KB)
Read about how TfL processes PCNs and our rules of business (PDF 47KB)
Feedback
We recognise that our customers may wish to comment, complain or enquire about the service we provide and we welcome any such feedback. Our customer complaints procedure explains the process you need to follow should you wish to make a complaint about the service you have received.
Further information is available in our complaints procedure leaflet (PDF 149KB)
Alternatively, you may wish to speak to once of our customer service assistants on 0845 603 4545.
