Barclays Cycle Hire / Insurance
Whenever you use the scheme, as long as you follow our terms and conditions, you are covered by our third party liability insurance.
You are covered through the insurer RSA for the following amount if you accidentally cause damage to someone or something else while using the cycle.
£2,000,000 liability cover for each incident
Excess: You will be responsible for paying a £250 excess for each claim.
What's not covered
Personal accident insurance is not included. You may wish to take out your own insurance for this. Some cycling organisations include it in their membership benefits.
If you are a Barclays Cycle Hire user involved in an incident where damage is caused to a third party, please ensure you've reported the incident to the police and have a crime reference number before calling the Contact Centre on 0343 222 6666* or +44 (0)20 8216 6666 (open 0700 - 2200, every day of the year).
*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in free call packages provided by your telephone provider. Calls from landlines are typically charged between 2p and 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Please confirm with your service provider.
For any other claims please call the Contact Centre on 0343 222 6666.
If you wish to make a claim after an incident with a Barclays Cycle Hire user, please contact RSA through their agreed intermediary company, Butterworth Spengler Commercial Limited. For more details please read the full policy (PDF 280KB)
Butterworth Spengler Commercial Limited
20-24 Faraday Road
Wavertree Technology Park
Telephone: 08447 64 64 64
Fax: 08447 64 64 65