If you haven't already done so you will need to register for a customer account online first, then apply for the residents' discount. Once you have completed the residents discount form, print it, sign it and send it back to us at the address on the form, along with you payment and the documents requested.
Once we've approved your application and your discount is active you'll also be eligible for a refund of 90% of the charges you've paid since applying.
Residents may find it quicker and easier to pay the Congestion Charge with Auto Pay. This means you'll only pay for the days that you travel in the zone, rather than paying for a weekly, monthly or annual charge in advance.
Apply for a residents discount by post
Download the application form below. Then print, fill in and post back to the address given on the form, along with your payment and the documents requested.
You have to pay £10 to register for the residents discount, and this will need to be renewed annually.
Renewing your residents discount
We'll automatically send you a renewal form before your discount is due to expire. If you have lost your renewal form please call 0343 222 2222 (TfL call charges).