Transport for LondonFuture plans
More wide-aisle ticket gates are being introduced
These new trains will feature:
- Modern, automatic audio and visual systems advising of current and next station information, and details of service disruptions
- Wheelchair spaces in accordance with the Rail Vehicle Accessibility Requirements (RVAR), including clear signage, customer information and passenger emergency alarms
- Level access between the platform and the train in accordance with the RVAR. All trains will provide level access by 2020
We are also
- Rolling out new ticket machines to all stations from 2007. On these new machines all buttons, coin and card slots, and the ticket tray are lower and easily accessed by a person in a wheelchair
- Installing step-free access from street to platform at 25 per cent of stations by the end of 2010
- Installing wide-aisle automatic ticket gates (much wider than standard gates) at a number of stations - 140 installed so far, with more to come in the near future
- Trialling some innovative ways to decrease the step and gap from the platform to the train including platform humps (at London Bridge, Wembley Park and on the Waterloo and City line) and changes to track height (on the Central and Jubilee lines)
- Trialling large print and tactile station plans at three key stations (Earl's Court, Westminster and Old Street) in association with the Royal National Institute for the Blind. These are available to borrow from Braille libraries, or to keep from the Customer Service Centre (0845 330 9880). Accompanying audio descriptions can be accessed through Describe Online
- Providing accessible unisex toilets at all step-free stations where toilets already exist
- Providing a visual contrast between handrails, Help and Information points and the surrounding walls
- Improving steps and stairs to provide a visual contrast at the leading edge of each step (riser and tread)
- Removing, modifying or highlighting obstructions
- Improving lighting and public address systems
- Improving signs and wayfinding to help people navigate around stations and trains, including expanding the use of pictograms
Accessibility consultation
We carried out a consultation in 2007 about our plans to make your Tube more accessible. You can still read the consultation documents below.
Consultation brochure (PDF 1.72MB)Word consultation brochure (Doc 422K)
Large print consultation brochure (PDF 2.48MB)
Easy read consultation brochure (PDF 2.24MB)
Easy read response form (PDF 5.11MB)
We also have the brochure in the form of a British Sign Language (BSL) video and MP3 audio version (13.88MB)
BSL video
The video is two hours and 14 minutes long. We have broken it into chapters to make it easier to access the sections that most interest you. Please select from the menu below the video to jump to the section you require.
