Emirates Air Line
The Emirates Air Line offers step-free access, wheelchair accessible ticket gates and lifts are available at both Terminals to assist customers in accessing the cabins.
Emirates Air Line offers step-free access and is accessible to most wheelchairs (motorised or not). The boarding device has a maximum 300kg weight restriction, similar to the rest of TfL's network.
Due to the dimensions of the cabin, including the width of the door access, mobility scooters can be no bigger than 700mm by 1300mm. Emirates Air Line staff may ask you to confirm dimensions of your scooter and check using a floor marking to ensure you can board safely.
Passengers board and alight through the same doors. This may mean reversing your wheelchair/scooter when entering or exiting as the cabin interior may not be big enough for you to turn around.
Staff are present at both terminals to offer assistance to passengers boarding and alighting and all of the cabins can be slowed down to allow you plenty of time to board.
For your safety and comfort it is advisable that all electric wheelchairs and mobility scooters are turned off throughout your flight.
Should you require any further information regarding accessibility at the Emirates Air Line, please contact us on 0843 222 1234 for further details.
If you're arriving by public transport, North Greenwich Tube station and Royal Victoria Docks DLR station have step-free access from train to street.
Groups with restricted mobility
If you are travelling in a group of mobility impaired passengers please contact us before hand so that we can answer any question you may have and we can ensure a smooth journey.
Contact us: 0843 222 1234
All of the cabins can be slowed down to allow you plenty of time to board and staff are present at both terminals to offer assistance when boarding and alighting.
Assistance dogs travel free. Please don't allow them on the seats and keep them on their lead.
You can bring pushchairs free, but please don't block gangways, lifts or passages. Please note the cabins have a 800mm door width.