Emirates Air Line
The Emirates Air Line is completely step-free, with wide aisle gates and lifts available at both Terminals to assist customers in accessing the cabins.
Emirates Air Line is step-free and wheelchair accessible, though there are some weight restrictions on motorised wheel chairs and only single battery power source motorised wheel chairs are accepted.
You may find it helpful to know that the width of the cabin doors is 800mm, and the cabins slow down to allow easy access. Staff are present at both terminals to offer assistance to passengers boarding and alighting.
Should you require any further information regarding the restrictions in place, please contact us on 0843 222 1234 for further details.
If you're arriving by public transport, North Greenwich Tube station and Royal Victoria Docks DLR station have step-free access from platform to street.
Sorry, we don't allow mobility scooters on the Emirates Air Line due to cabins having a maximum weight allowance.
Groups with restricted mobility
If you are travelling in a group of mobility impaired passengers please contact us before hand so that we can ensure a smooth journey.
Contact us: 0843 222 1234
Assistance dogs travel free. Please don't allow them on the seats and keep them on their lead.
You can bring pushchairs free, but please don't block gangways, lifts or passages.