Transport for LondonTube safety
Stations will have at least seven help points by 2010
What you can do
Report any unattended bags, luggage or suspicious activity immediately to a member of staff, a police officer or use the green emergency button on the nearest station Help point - Keep your belongings with you at all times - this helps us avoid unnecessary security alerts and delays
- Follow the instructions of staff in the event of any emergency - they are trained to keep you safe
- If you are on board a train, move away from any immediate danger and await instruction from a member of staff or the emergency services
- Evacuate the station immediately when asked to do so
- On the train only use the passenger alarm in a real emergency (eg if someone collapses on the train)
- If any part of the train is in a station, the train will stop. If the train is between stations, the driver will continue to the next station where assistance will be available
- Don't board the train if you feel unwell
- If you feel unwell while you are on the train open the end car windows or operate the slide mechanism above the seats to increase ventilation and remove outdoor clothing/jackets. Leave the train at the next station and either approach a member of staff at the platform or contact them using the green emergency button on the nearest passenger Help point
- Give up seat to anyone needing it
- Carry water with you whenever you can
- Don't leave litter - use the bins where provided or take it home with you
- Don't smoke or drink alcohol anywhere on the Underground
- Don't use flash photography
Help points
Help points allow passengers to get updated service information, activate the fire alarm or summon help in emergency situations. They are normally located at ticket offices, walkways and platforms. Each station will have at least seven help points by 2010.
They have:
- A red fire alarm
- A green emergency button to report disturbances, any suspicious package or activity, summon help in emergency situations and report station or train vandalism. Pressing the emegency green button puts you through a station member of staff or direct to the police if station staff are not available within 30 seconds
- A blue information button which you can use to to get travel information (even if it's not related to the Tube) and to ask about station facilities
CCTV
CCTV cameras are already available at all of London Underground stations covering tickets offices, walkways, platforms, and trains with 8,000 more to be fitted bringing the total to 12,000 cameras by 2010.
Passenger alarms
Passenger alarms are located at eye-level in carriages near the double doors.
Some tube lines- the Northern, Jubilee, Piccadilly, Central and Waterloo & City lines - have talk back facilities built into the alarms. This will be available on all trains by 2015 except the Bakerloo line, which is programmed for upgrade by 2020.
Our staff is trained to deal with any situation so relevant assistance will be provided at the station in case of emergency. They have regular emergency exercises to continually improve our evacuation procedures.
Waiting rooms
Waiting rooms provide a comfortable and safe area for customers to wait for their train and we're upgrading a few at selected stations as part of our investment and refurbishment programme .
British Transport police (BTP) presence
Approximately 700 BTP officers patroll the network. We also work with other police bodies, fire and ambulance services to make the Underground a safe place to travel.
Safer Travel at Night
- Use Journey Planner to pre-plan your journey
- Get regular travel updates sent to your mobile so you can plan your journey while on the move
- Take a night bus - they serve most of Greater London and connect with Tube stations
- Identify licensed taxis by the diamond shaped Transport for London license displayed in the windscreen. You can order a licensed taxi by texting HOME to 60835, or pick-up a black cab from outside an Underground station
