Why not leave your bags in a secure environment whilst you sightsee or enjoy a meal?
The left luggage facility is open daily between 07:00-22:45.
All items of left luggage will be subject to examination by the use of detection equipment. You may be asked to open your bag for physical inspection. If you refuse, your luggage will not be accepted and the police will be notified.
Left luggage tariffs
- Deposits up to two hours: £2.50 per item (no weight consideration)
- Deposits 2-24 hours: £4 per item under 20kg
- Deposits 2-24 hours: £6 per item over 20kg
- Multiple days charged at daily rate as above (£4/£6 by weight)
Periods greater than 24 hours are charged at multiples of the full 24-hour rate per item.
Read the full terms and conditions for the use of the left luggage facility.
Toilets and baby change
Toilets can be found in the following locations:
- By Gate 2 in Departures (via stairs to basement level)
- By Gate 12 in Departures (at ground level)
- In Arrivals (unisex toilets, at ground level)
There are four easy-access toilets for people with impaired mobility, one in Arrivals, two adjacent to the National Express office and one inside the Mobility Lounge opposite Gate 21 in Departures. If you do not carry a Royal Association for Disability and Rehabilitation (Radar) key, please ask the attendant in Arrivals or inside the Mobility Lounge.
Baby changing rooms
Baby changing rooms for both mums and dads are located next to the toilets in Arrivals, and next to the toilets by gates 2 and 12 in Departures.
Re-energise with a drink and snack at one of the food stops
Refreshment facilities are available throughout Departures and Arrivals:
- A Piece of Cake - by Gate 5
- Burger King - opposite Gate 1
- City Kiosk - in Arrivals
- Le Café - in Arrivals
- Treats - by gates 3, 11 and 12
- Upper Crust - by Gate 4
- Whistlestop - by Gate 13
If you are arriving at Victoria Coach Station by coach, porters will be available in Arrivals. Our porters can help you to Departures, to Victoria rail and Underground stations, and to the Green Line coach terminal.
If you are departing from Victoria Coach Station by coach and require the assistance of a porter, either speak to a uniformed member of staff or visit the Mobility Lounge by Gate 21 in Departures.
All licensed luggage porters at the station are self-employed and rely on your generosity for their income. A payment for their services will be expected.
There are 27 public payphones located in Departures and Arrivals. There is also a MiniCom-enabled payphone adjacent to the information desk in the main entrance of Departures.
Bureaux de change
Bureaux de change are located in Arrivals and opposite Gate 11 in Departures.
Cash machines are located by gates 1 and 11, and inside the main entrance to Departures.
Passengers travelling within the UK are advised to arrive 30 minutes in advance of their departure time to check the monitors for gate information.
If you are travelling with Eurolines to Ireland or Continental Europe, please check in at the Eurolines check-in desk by Gate 19, one hour before the scheduled departure of your coach.
For those travelling to Ireland or Europe with another operator, please arrive one hour before departure time and check the monitors for gate information (the coach operator will handle check-in procedures by the actual gate of departure).
Hotel bookings desks in Arrivals and by Gate 11 in Departures can arrange all grades of accommodation, from hostels to five-star hotels.