The internal review procedure
In the event of a complaint about our response to a request for information, TfL is required by the Freedom of Information Act to carry out an internal review.
Internal reviews are undertaken in accordance with TfL's Internal Review Procedure (PDF 94KB), with the intention of providing a response to the complaint within 20 working days. If this does not resolve the matter, the complainant can refer the case to the Information Commissioner, who will make a final decision.
To lodge a complaint about the way your request has been handled by TfL write to:
Information Access Team
42-50 Victoria Street
London SW1H 0TL
The internal review procedure is only used for complaints about information requests, ie requests that fall under the Freedom of Information Act, Data Protection Act, Environmental Information Regulations or Re-use of Public Sector Information Regulations.
For any other complaints, eg about a TfL service, please make a complaint via our help and contact pages.