If your journey was delayed for reasons within our control by:
We'll refund you the single fare for the journey you were delayed on.
This video explains the online process when applying for a service delay refund.
You can't get a service delay refund for planned service changes and engineering work, if you made an alternative journey or if your journey was delayed for a reason outside our control, like:
If you have a free travel concession, you can't apply for a service delay refund.
You need to sign in to your Oyster online account to apply for a service delay refund. You must apply within 14 days of your delayed journey.
Once you have signed in, to apply:
If you don't have an Oyster online account, you need to sign up for one to apply, even if you were travelling with a paper ticket when your journey was delayed.