Find out what to do if your Oyster card or photocard is lost, stolen or not working. Also, find out about when we give refunds and how to claim them.
Find out about getting a refund for an Oyster card or replacing it.
You may be able to apply for a refund if a service has been delayed.
Phone detailsPhone: 0343 222 1234
08:00-20:00, Monday to Sunday including public holidays (TfL call charges)
Address details4th Floor14 Pier WalkLondon SE10 0ES