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Mayor of London

Using your Oyster card

Yellow card reader

Paying the right fare

Make sure you pay the right fare by touching in and out on the yellow card readers at the start and end of your journey on Tube, DLR, London Overground and National Rail services.

You only need to touch in on bus and trams.
Find out more about touching in and out
.

Pink card reader

Pink card readers

If you're changing trains to avoid travelling through Zone 1 and you see a pink card reader, touch your card on it to pay the right fare.

Incomplete journeys

If you don't touch in or touch out with your Oyster card, we can't tell where you've travelled, and can't charge you the right fare. This an 'incomplete journey', and you could be charged a maximum fare.
Find out more about incomplete journeys
.

One more bus journey to get you home

You can't use cash to pay for your bus fare. If you don't have enough credit on your Oyster card to pay the £1.45 fare or your Bus & Tram Pass or Travelcard has just expired, you can make one more journey on a bus. You must then top up your pay as you go credit  to clear the negative balance before you can use your Oyster card again or before you can renew a Travelcard or Bus & Tram Pass. Find out about cash free buses.

Maximum journey times

Every journey has its own maximum journey time. If you travel longer than the maximum journey time when you  pay as you go, you could be a charged a maximum fare.

Find out more about maximum journey times.

Number of people using an Oyster card

Only one Oyster card can be used per person per journey. That means if you are travelling in a group, each person will have to use a separate Oyster card, or find another way to pay for their journey.

Manage your Oyster card online

When you sign up for an online account, you can:

Journey history

You can see details of your journey history:

  • Online - if you have an online account, you can see details of recent journeys and transactions
  • At touchscreen ticket office machines at Tube stations. These show you the last eight journeys you made and the transaction details
  • At Tube station ticket offices. Get a print out of your last eight journeys, transaction details and any journey resolutions

Please note - you can only get a history of your journeys using Oyster for the last eight weeks online. We don't keep the information longer than eight weeks.

Look after your Oyster card

  • Keep it in its wallet
  • Separate it from other credit or debit cards
  • Don't bend it