Mayor of London

Lost property

Use our online form to ask about property lost on the following services:

  • London Buses
  • London Underground
  • Docklands Light Railway
  • London Overground
  • Victoria Coach Station
  • Black cabs (taxis)
  • Emirates Air Line

It can take up to 10 days for things we find to be delivered from stations and garages and entered on our system.

Enquire about property lost on other transport services.

If a name and postal/e-mail address is found on the property, the potential owner will be contacted and told that the Lost Property Office may have their item of property.

 

Describing your property

Please provide a detailed description of the property, being sure to note any unique attributes or identifying features. The date of your loss and details of your journey will help us narrow down the search. We will keep an enquiry open for at least 21 days and will notify you whether we find a match or not.

Mobile phones

If you are asking about a lost mobile phone, you will need either the IMEI or SIM card numbers before we can search our system. These are not the same as the telephone number and can be obtained from your airtime or network provider.

Collecting property

Property is stored by the Lost Property Office and can be claimed for a period of three months from date of loss. Currency (whether on its own or extracted from property) can be claimed up to 12 months from date of loss.

Once we have confirmed that we have found your property, it may be collected from our offices at Baker Street. We can also send items by courier at additional cost.

We charge a fee to cover administration costs and we will ask you to provide valid identification before we return your property to you. If you want someone else to collect property on your behalf, you will need to provide a signed letter of authorisation for them to do so.

Property found in taxis is subject to an additional fee based on the value of the item. This award is given directly to the driver in recognition of their actions.

Unclaimed items

Items not claimed after three months will have any personal data removed and securely destroyed, before either being donated to charities including The Salvation Army and the British Red Cross, or being recycled, disposed of, or sold at auction.

Any revenue generated from unclaimed items contributes towards the cost of running the Lost Property Office.

Contact details and opening hours

Customers can enquire about lost property by:

  • By calling 0343 222 1234, 8:30-16:00, Monday to Friday (except Bank Holidays)
  • By filling in a Lost Property online enquiry form
  • By faxing 020 7918 1028
  • By writing to, or visiting, the Lost Property Office at 200 Baker Street, London NW1 5RZ

Property lost on other services

Boats

Contact the boat operator.

Piers

Email: river@tfl.gov.uk

Trams

Phone: 020 8681 8300*. Please note: we can only deal with lost property enquiries relating to trams on this phone number.
Opening hours: 09:00-17:00 Monday to Friday

The lost property office does not receive items lost on National Rail services, licensed mini-cabs, coaches, tour buses or airports. Please contact the service operator.

*Find out about TfL call charges.

Lost Property data

Did you know?

  • The restoration rate for items received in the 2014/15 financial year is 21.3%
  • The income received from the selling of unclaimed property during the 2014/15 financial year is £257,176.16