Benefits

Interchange projects can deliver:

• Improved time and convenience in interchanging between travel modes
• Improved lighting and security in the interchange zone
• Improved multi-modal information
• Improved waiting environments
• Improved access to public transport for all passengers
• Improved and more integrated management.

TfL considers the whole journey when improving passengers' experience of public transport and this requires a seamless approach in coordinating improvements to the network. Many key aspects of integration come together at interchanges including information, ticketing, network accessibility, service coordination and personal security.

Improving interchanges is an important step towards achieving the objective of a fully integrated transport system for London. Making interchange less complex and more convenient is a vital aspect of improved integration and ensures that journeys become quicker, easier and more reliable.

Interchange improvements ensure that journeys in the Capital become quicker, easier and more reliable. This helps to promote London's economic growth and contributes to London's wider prosperity. Interchanges tend to be at the heart of the community and therefore projects can provide a catalyst for regeneration and social inclusion by improving transport links to an area and by transforming the area.

TfL's interchange initiatives go beyond providing fast, reliable and convenient travel options in London. Interchange improvements also have a dramatic impact on the physical environment, providing clean, safe, well-designed and sign-posted facilities that are an asset to the local community.

TfL has established Best Practice Guidelines to set out basic standards of facilities for each category of interchange.

Equality and inclusion is a vital part of the transport agenda in London. TfL is committed to tackling basic issues of accessibility, of security and safety at interchanges and across the network.

That means identifying the specific needs of particular communities, women, older people, disabled people, children, ethnic groups, lesbian and gay people and faith groups. In this way TfL meets its responsibility to all Londoners.