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Travelcard survey

Working with the Association of Train Operating Companies, we run an ongoing survey on Travelcard usage to help us understand how they are used and to raise money for charity.

We distribute thousands of Travelcard diaries every year for you to record the trips you make.

For each diary completed and returned to us, we donate £2 to our four nominated registered charities:

Over the past seven years we've raised more than £350,000. Our latest donation, made in November 2012, shared £9,998 among our nominated charities.

You may receive a Travelcard diary through the post or by email. One of our surveyors may offer you a diary at a station. The diaries are simple to fill in and free to return, see below for more detail on completing a diary.

Every diary we get back is useful, so thank you to all those who have helped out with the survey so far.

Completing diaries

When completing diaries, please remember to:

Record all trips including return trips
Record trips on London Overground as 'Rail'
Record trips on different modes separately eg if you take the tube to Finsbury Park and then change to National Rail record the trips as separate entries on the diary

See an example of a correctly completed Travelcard diary (PDF 3.6MB)