The future of the Tube - our commitment to London
- A new 24-hour Tube service at weekends from 2015
- All stations staffed and controlled at all times, with more staff visible to help customers
- A more frequent and reliable service with better, more accessible stations
- Simpler ticketing
- The best possible value for the fare you pay
We set out our plans in November 2013 and were clear from the start that we wanted to work with our trades unions and our stakeholders to help us shape the detail. It is regrettable that customers suffered disruption due to unnecessary strike action despite our desire to progress with the detailed discussions. Further strike action was averted after we agreed with the trades unions to extend the consultation to April 2014 - something we would have agreed to at any time.
The outcome of the talks at ACAS included the following commitments:
- That the unions suspended the planned strike action;
- Two months of intensive talks, to examine LU's proposals in detail, during which time there will be no further industrial action; and,
- As was always intended as part of the formal consultation, a review, station by station, of LU's proposals which could result in some ticket offices remaining open. We have always been prepared to listen to constructive proposals.
We welcome the fact that we can now continue with planning for the future.
Watch more about our vision for the future in our new film below. The film is also available on TfL's YouTube channel.
When will I start to see changes at stations?
It is likely that customers will start to see changes at Tube stations from 2015. We are currently consulting with our staff and trades unions on these proposals for change, so there is no finalised timetable available at present.
Will there be staff redundancies as a result of these changes?
We have made a commitment not to make any compulsory redundancies. Staff are the heart of the Tube, and it is intended that there should be a job for everyone who wants to stay and is willing to be flexible and embrace change.
What will be different?
In the future, rather than being remote from customers behind closed doors or glass windows, Tube station staff will not be based in ticket offices, but in ticket halls, on gatelines, at ticket machines and on platforms, ready and available to give the best face-to-face service for customers. Proposed improvements will also include:
- More visible staff in ticket halls and on gatelines - helping customers with services and ticketing, from first train to last
- Staff availability to assist customers with accessibility needs - this will be even better, because more staff will be in the public areas to help customers rather than stuck behind screens and walls elsewhere. London Underground will continue to prioritise personal assistance for those who need help
- More, and better, ticket machines - we have already started increasing the numbers of ticket machines across the network and from next summer we will be updating them to make them easier and faster to use
- Improved ticket machines - will be able to fulfil functions currently only possible within ticket offices. For example, Oyster customers will be able to resolve journey discrepancies on the spot
- Refunds will be made easier - with low value pay as you go & deposit refunds available for customers at the enhanced machines
- Better technology in stations - dedicated customer service staff with the latest in mobile technology will be available to help customers in ticket halls
When will 'Night Tube' start?
The 'Night Tube' network will complement existing 24-hour and 'night bus' services, giving passengers an extensive and integrated service throughout all hours of Friday and Saturday nights.
- We will look to introduce this service in phases from 2015. The initial 24-hour weekend Tube network will be comprised of regular services on the Northern, Piccadilly, Victoria, Central and Jubilee lines