Transport for LondonPerformance
We also monitor performance and and assets, measuring how many kilometers trains have travelled and how many trains, lifts and escalators are in service.
LU is committed to providing passengers with details of how well the network is performing and regularly publish a performance update. This is updated every four weeks - defined as a period - and gives figures for a range of service and network-related matters.
View performance update
View station entry and exit figures
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Recent customer surveys
LU continually assesses customers' needs and priorities to ensure these are considered as the network grows and develops. Many customer surveys are conducted throughout the year to gather people's opinions on our products and services.
As a customer, you may be asked to take part in a survey while travelling on the Underground or by email. Please remember that if you do take time to answer, you'll be helping to shape our future service.
