Go to: Main Content Go to: Navigation

Performance

Our Customer Charter sets out our commitment to you and the standards to which we work.

We aim to deliver a service that is safe, reliable, welcoming and represents the best possible value for money.

As part of the charter we regularly publish information about the reliability of our services.

Customer Satisfaction Survey reports

Report	Date
Q4 Customer Satisfaction Survey report (PDF 53.34KB)	1 Jan - 31 March 2013

Report	Date
Period 1 Passenger Charter performance report (PDF 291.63KB)	1 Apr - 27 Apr 2013
Period 13 Passenger Charter performance report (PDF 230.58KB)	3 Mar -31 March 2013
Period 12 Passenger Charter performance report (PDF 227.30KB)	3 Feb - 2 Mar 2013
Period 11 Passenger Charter performance report (PDF 225.81KB)	6 Jan - 2 Feb 2013
Period 10 Passenger Charter performance report (PDF 224.80KB)	9 Dec 2012 - 5 Jan 2013
Period 9 Passenger Charter performance report (PDF 162.08KB)	11 Nov -8 Dec 2012
Period 8 Passenger Charter performance report (PDF 162.08KB)	14 Oct - 10 Nov 2012
Period 7 Passenger Charter performance report (PDF 221.47KB)	16 Sep-13 Oct 12
Period 6 Passenger Charter performance report (PDF 162.08KB)	19 Aug -15 Sep 2012
Period 5 Passenger Charter performance report (PDF 216.94KB)	22 Jul - 18 Aug 2012
Period 4 Passenger Charter performance report (PDF 162.08KB)	24 Jun - 21 Jul 2012
Period 3 Passenger Charter performance report (PDF 214.06KB)	27 May - 23 Jun 2012
Period 2 Passenger Charter performance report (PDF 212.97KB)	29 Apr - 26 May 2012