Performance

Our Customer Charter sets out our commitment to you and the standards to which we work.

We aim to deliver a service that is safe, reliable, welcoming and represents the best possible value for money.

As part of the charter we regularly publish information about the reliability of our services.

Customer Satisfaction Survey reports

Report	Date
Q4 Customer Satisfaction Survey report (PDF 22.39KB)	2010 - 2011

Report	Date
Period 1 Passenger Charter performance report (PDF 210.58KB)	1 Apr - 28 Apr 2012
Period 13 Passenger Charter performance report (PDF 196.94KB)	4 Mar - 31 Mar 2012
Period 12 Passenger Charter performance report (PDF 255.04KB)	5 Feb - 3 Mar 2012
Period 11 Passenger Charter performance report (PDF 196.94KB)	8 Jan - 4 Feb 2012
Period 10 Passenger Charter performance report (PDF 194.36KB)	11 Dec 2011 to 7 Jan 2012
Period 9 Passenger Charter performance report (PDF 193.59KB)	13 Nov - 10 Dec 2011
Period 8 Passenger Charter performance report (PDF 190.34KB)	16 Oct - 12 Nov 2011
Period 7 Passenger Charter performance report (PDF 140.88KB)	18 Sept - 15 Oct 2011
Period 6 Passenger Charter performance report (PDF 226.71KB)	21 Aug - 17 Sept 2011
Period 5 Passenger Charter performance report (PDF 141.20KB)	24 July - 20 August 2011
Period 4 Passenger Charter performance report (PDF 217.92KB)	26 June - 23 July 2011
Period 3 Passenger Charter performance report (PDF 137.09KB)	29 May - 25 June 2011
Period 2 Passenger Charter performance report (PDF 141.12KB)	1 May - 28 May 2011