Transport for LondonPerformance
Improving the enforcement of bus lanes has helped reduce delays
We summarise the results, comparing performance against set standards, then present them in an easy-to-use format.
Read our most recent performance reports.
The methods listed below are being used to deliver more reliable services.
'Quality Incentive' contracts
Introduced in 2001, these contracts penalise operators for poor performance and reward them for excellent service. As a last resort, London Buses can take an operator's contract away at any time.
Increased supervision
Extra route supervisors have been introduced to troubleshoot problems on routes as they occur.
Improved enforcement of restrictions
Better parking and bus lane enforcement has helped reduce bus delays. Congestion charging has also helped to increase bus reliability since its introduction in February 2003.
Automatic vehicle location system
This system, currently being rolled out, allows operators to control how their services are running and tackle problems occurring on routes.
'Pay-before-you-Board' zone
A West End scheme that is helping to prevent delays at bus stops.
