Transport for LondonPerformance
Improving the enforcement of bus lanes has helped reduce delays
We summarise the results, comparing performance against set standards and benchmarks, then present them in a manner that is easy to understand.
A number of tools are being used to deliver more reliable services:
- "Quality Incentive" contracts - These were introduced in 2001 and mean that operators are penalised for poor performance and rewarded for excellent service. As a last resort, London Buses can take a contract away from an operator at any time
- Increased supervision of routes - Extra route supervisors have been introduced to troubleshoot problems on routes as they occur
- Improved enforcement of restrictions - Improving the enforcement of parking restrictions and bus lanes has helped reduce delays to buses. The reliability of buses has also improved since the introduction of Congestion Charging in February 2003
- An automatic vehicle location system - Rolling out an automatic vehicle location system to garages ensures operators can control exactly how services are running and tackle any problems occurring on a route
- A range of innovations - The "Pay-before-you-Board" zone in London's West End and the use of Bendy buses which require passengers to have tickets before they board has helped speed up boarding times and prevent delays at bus stops
