PerformanceLondon Buses constantly monitors bus performance. We publish a wide range of performance information covering safety, reliability and service quality.
We summarise the results, comparing performance against set standards and then present them in an easy-to-use way.
The methods listed below are being used to deliver more reliable services.
'Quality Incentive' contracts
These contracts punish operators for poor performance and reward them for excellent service. As a last resort, London Buses can take an operator's contract away at any time.
Increased supervisionExtra route supervisors have begun to solve problems on routes as they occur.
Improved enforcementBetter parking and bus lane enforcement have helped reduce bus delays. Congestion charging has also helped to increase bus reliability.
Automatic vehicle location systemThis system allows operators to control how their services are running and to tackle problems.
'Pay-before-you-Board' zoneA West End scheme helping to prevent delays at bus stops.
Bus network changes
The London bus network is kept under regular review. To view a list of the significant service changes made on the London bus network since May 2008, please download the document below.