Transport for LondonEmirates Air Line
Emirates Air Line opened on 28 June 2012 and is the latest addition to London's transport network. It is the UK's first urban cable car and connects the Greenwich Peninsula with the Royal Docks.
The service is accessible to wheelchair users and cyclists and is open seven days a week.
Customer satisfaction surveys
Customer research enables us to get an insight into customer experiences, which we use to help improve the service we offer.
Customer service survey, July/August 2012 (PDF 159KB)
Customer service survey, September 2012-January 2013 (PDF 269KB)
Passenger journeys
| Week ending* | Number of passengers |
|---|---|
| 22 September 2012 | 47,604 |
| 29 September 2012 | 31,721 |
| 6 October 2012 | 42,617 |
| 13 October 2012 | 41,275 |
| 20 October 2012 | 42,463 |
| 27 October 2012 | 33,023 |
| 3 November 2012 | 70,704 |
| 10 November 2012 | 34,885 |
| 17 November 2012 | 34,533 |
| 24 November 2012 | 30,667 |
| 1 December 2012 | 25,266 |
| 8 December 2012 | 29,340 |
| 15 December 2012 | 20,600 |
| 22 December 2012 | 21,794 |
| 29 December 2012 | 22,904 |
| 5 January 2013 | 45,192 |
| 12 January 2013 | 21,130 |
| 19 January 2013 | 20,753 |
| 26 January 2013 | 15,996 |
| 2 February 2013 | 14,755 |
| 9 February 2013 | 16,400 |
| 16 February 2013 | 26,284 |
| 23 February 2013 | 51,046 |
| 2 March 2013 | 23,390 |
| 9 March 2013 | 25,289 |
| 16 March 2013 | 15,986 |
| 23 March 2013 | 4,457** |
| 30 March 2013 | 25,799 |
| 6 April 2013 | 49,200 |
| 13 April 2013 | 39,634 |
| 20 April 2013 | 29,579 |
| 27 April 2013 | 28,661 |
| 4 May 2013 | 32,736 |
| 11 May 2013 | 42,069 |
| 18 May 2013 | 24,989 |
| Total journeys since opening | 2,234,331 |
*Week summary shown is from Sunday to Saturday
**Air Line was closed from 18-24 March 2013 for planned maintenance work
