Transport for LondonTaxi and Private Hire
After the introduction of the Private Hire Vehicles (London) Act 1998, the licensing of private hire services is now complete.
There are now around 3,200 licensed private hire operators, 60,000 licensed private hire drivers, and roughly 50,000 licensed private hire vehicles in London. In addition, there are approximately 22,000 licensed taxis (black cabs) and almost 25,000 licensed taxi drivers.
All taxi driver applicants must first complete the world famous Knowledge of London, to demonstrate a thorough awareness of London's streets and places of interest.
We are also responsible for:
- Reviewing and setting taxi fares
- Appointing taxi ranks
- Improving travel information
- Making services safer and more accessible
- Helping the Mayor of London integrate public transport in the Capital
Passenger satisfaction
We have research that shows how satisfied taxi and private hire passengers are with services in London.
The research covers taxi trips from ranks, hailings on the street and bookings by telephone, plus private hire trips booked by telephone as well as in person at operating centres across London.
We carried out about 1,000 interviews with residents and visitors to London who have used taxi or private hire services over a two-week period.
Overall scores
The overall scores were then converted to a score out of 100. For 2010/11 the overall satisfaction scores out of 100 were:
- Taxis - 84
- Private hire - 79
If you would like a copy of the full 2010/11 taxi and private hire passenger satisfaction report please email TPH.enquiries@tfl.gov.uk.
Contact us
Find out how to contact us about applications, renewals and inspections, or to make a comment on our services, on the Taxi and Private Hire page.
