Transport for LondonLondon Underground
With up to four million journeys made each day, on 11 lines serving 270 stations, we are now running a higher volume of service than ever before on the 140-year-old network.
Our vision
The Mayor's transport vision, 'Way to Go', sets a framework for ensuring that Londoners can get from A to B as quickly, safely, conveniently and cheaply as possible.
It aims to retain London's reputation as the world's number one location - as a place to visit, do business and invest. It also identifies the key potential that the 2012 Games have to drive transport change in London.
Our vision is to deliver a world-class Tube for a world-class city. This is a realistic goal, towards which we have made great strides, but there are still challenges to overcome before our transformation of the Tube is complete.
Our strategy
Our strategy is to combine a reliable train service with the highest standards of customer care - something we take from our heritage.
Passengers use the Tube because it is fast and convenient. Fundamentally, the service needs to be reliable and we need to have well-trained staff, infrastructure that works properly and systems to ensure we recover from delays swiftly.
The historical under-investment in the Tube has left a legacy of unreliable and outdated infrastructure. Our first challenge is to deliver a reliable and safe everyday service, despite the state of this infrastructure.
Reliability and safety may be the foundations of a good service but they do not alone make a transport system world-class. Our surveys show that the quality of travelling time is also important to passengers.
Taking care of passengers has always been part of our mission. This is evident in the iconic design of our stations, in Harry Beck's Tube map and in the Johnston typeface - all designed to make things easier for people using the network.
It is also evident in the way we operate - providing visible and helpful staff, high-quality information and security systems, and investment to make the Tube more accessible.
Our challenge
Our challenge is to keep London moving while we transform the Tube.
To overcome the legacy of under-investment in the Tube, we have embarked on a massive investment programme to deliver the extra capacity needed to keep pace with rising demand.
The level of renewal and refurbishment work is on a scale unseen for over 60 years and presents a major challenge: maintaining the service during the biggest rebuilding programme the Tube has ever seen.
London was the first city in the world to boast an underground - at the dawn of the 21st century it deserves one that is world-class.
Find out how we're transforming the Tube.
