Dial-a-Ride

Dial-a-Ride is a door-to-door transport service for disabled people who can't use buses, trains or the Tube.

It can be used for all sorts of journeys, making it easier to go shopping, visit friends and attend doctor's appointments.

You can find out more about the service and who is eligible for membership in Assisted Travel.

Performance

How well are we performing? Read the latest figures for 1 April-20 June 2008

270,955 journeys completed
89.2 per cent of journey requests scheduled (excluding 10.8 per cent passenger cancellations)
45 per cent of calls answered at first attempt (most recent MTS figure - Q4 2007/08)

Area of service/performance	Customer Satisfaction Ratings (out of 100)
Overall service	91
Booking process	73
Telephone operator helpfulness/courtesy	83
Punctuality of bus arrival	88
Driver helpfulness/courtesy	96
Ease of getting on the bus	92
Ease of getting off the bus	92
Smoothness and freedom from jolting during the journey	85
Exterior cleanliness of vehicle	92
Interior cleanliness of vehicle	92