Transport for LondonPlain speaking
This consistency will provide customers with accurate and clear
information about the service if it's disrupted so they will be able to make
informed decision on how to continue their journey.
This information will also be displayed on the service update boards in the ticket halls.
Improving customer information
| Customer message | What this means… |
|---|---|
| Good Service | No noticeable impact on your journey |
| Minor Delays | Noticeably longer journey time however, stay with your planned route |
| Severe Delays | Significantly longer journey time - consider using another route |
| Suspended / Part Suspended | Your planned route is unavailable - please use another route or mode of transport - ask staff about your options |
