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Victoria Coach Station

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There have been 196,000 coach departures during the year from Victoria Coach Station (VCS) and more than 10 million passengers travelling through its gates annually.

VCS continues to expand its ability to communicate with the diverse range of passengers who do not have English as a first language. Front line staff speak over 20 languages between them, which is useful when passengers travelling from Europe or other parts of the world need help purchasing tickets or transferring to other modes.

For elderly and disabled travellers, VCS now provides a mobility assistance service where disabled travellers are helped to and from coaches and have access to a dedicated mobility assistance waiting room. Around 4,000 requests were received for personal assistance during the last financial year.

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