Appendix 7 - Performance Statistics
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| Performance Statistics |
2003/04 |
2002/03 |
Mode
|
London Underground
|
Percentage of scheduled service operated
|
93.1% |
91.1% |
| Excess journey time - unweighted (mins) |
3.4 |
4.2 |
Customer satisfaction - overall *
|
76.0 |
75.0 |
London Buses
|
| Frequent routes - actual waiting time (mins) |
5.8 |
6.4 |
| Frequent routes - excess waiting time (mins) |
1.4 |
1.9 |
| Scheduled kilometres operated before traffic congestion |
98.8% |
98.7% |
| Scheduled kilometres operated after traffic congestion |
97.2% |
96.1% |
| Low frequency routes - departing on time |
74.6% |
70.5% |
Night bus services - departing on time
|
79.3% |
74.5% |
Customer satisfaction - overall *
|
77.0 |
76.0 |
Docklands Light Railway
|
| Scheduled kilometres operated |
98.2% |
98.1% |
| Adherence to schedule |
96.6% |
96.2% |
Customer satisfaction - overall service *
|
93.9 |
92.0 |
Dial-a-Ride
|
Customer satisfaction - overall *
|
93.0 |
93.0 |
London Trams
|
| Customer satisfaction - overall satisfaction * |
88.0 |
88.0 |
Schedule operated
|
99.6% |
98.9% |
Public Carriage Office
|
Taxi users - overall satisfaction*
|
84.0 |
82.0 |
Private hire users - overall satisfaction
|
81.0 |
80.0 |
Victoria Coach Station
|
Customer satisfaction - overall *
|
73.0 |
75.0 |
Travel Information Call Centre
|
| Customer satisfaction - ease of reaching * |
91.0 |
83.0 |
Customer satisfaction - helpfulness of operator *
|
96.0 |
94.0 |
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