Transport for LondonEquality and Inclusion
Skip to navigation << Back to indexDuring 2002, the Access and Mobility Team and the internal Equality and Diversity Team came together as a single team - "Equality and Inclusion" - a strategic function which informs, shapes and supports the mainstream delivery of Equality and inclusion in employment and transport services. In 2002/03, Equality and Inclusion became an underpinning principle of the workforce's performance appraisal system and also within the larger business planning process.
In October 2002, TfL helped to launch a Best Value Review on 'Equalities for All'. This was a joint Best Value Review undertaken across all the functional bodies and the GLA itself. TfL has prioritised a number of groups for special attention in terms of equal and fair transport opportunities.
These include:
- Women
- Black and minority ethnic people
- Disabled people
- Faith groups
- Lesbians, gay men, bisexual and transgendered people
- Older people
- Children and young people
- People on low incomes
- Job-seekers, unemployed people and part time workers
- People with caring responsibilities
- Refugees and Asylum seekers
The telephone answering service that was provided by the Access and Mobility team has transferred to the main customer services team, and all 200 customer service staff have been trained to answer calls from disabled people. Additionally, access standards have now been applied to TfL' s website to ensure that its excellent progress in this area remains consistent. Travel information continues to be made available in alternative formats.
The Equality and Inclusion team implemented a programme of mandatory equality training for all staff and a programme of disability equality training for bus staff and TfL employees.
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