Accessible transport services

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In April 2002, the management and operation of door-to-door accessible transport for disabled people unable to use mainstream public transport passed to London Buses Limited under the trading name of London Dial-a-Ride. Amongst other things, a greater level of service is now being provided at evenings and weekends.

In support of the Mayor's Transport Strategy to improve the accessibility of London's transport system, Dial-a-Ride has restructured its operation to provide a higher degree of customer focus. A London-wide conference was held in October 2002, attended by many local focus groups, to provide an opportunity for users to contribute views and ideas about improving services still further.

Plans for the future include the introduction of a revamped computer-based bookings and scheduling system, based around a single call centre, which will allow Dial-a-Ride to configure its service to the individual needs of customers, and deliver it through a new generation of vehicles offering improved levels of comfort, safety and style.

TfL provided additional funding to the Association of London Government (ALG) and Borough Taxicard scheme, signing all but one borough up to an agreement to introduce minimum standards of service quality and, in many cases, increase trip numbers so that consistency can be achieved across the capital. Work to increase supply of taxi's in some boroughs was also undertaken. Over 200,000 extra trips were provided to disabled people as a result of this funding.

TfL launched a free journal for disabled people 'Transport for All' through Dial-a-Ride and Taxicard User's Association (DaRT). This was distributed to all Taxicard members.

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