Transport for LondonDelivering Best Value
Skip to navigation << Back to indexBest Value is integral to TfL's business planning process. During 2002/03, TfL analysed all its activities in the light of the business plan and of emerging opportunities arising from the integration of TfL with London Underground.
The areas for focus in 2002/03 included specific services (such as the Victoria Coach Station, East Thames Buses and the Lost Property Office), strategic reviews of our approach to walking, cycling and road safety, and the way in which investment projects for London's streets are identified and appraised.
In addition, TfL conducted business-wide improvement reviews of marketing, communications, finance, planning, human resources, procurement, information management, facilities and property management. It also participated in a GLA-wide family review of TfL's joint approach to e-Government and consultation.
Best Value inspectors from the Audit Commission conducted independent inspections of the street maintenance and contract and procurement reviews, as well the GLA family review of our approach to 'Equalities'. Street maintenance received 1 star 'fair' service with 'excellent' prospects for improvement and contracts and procurement received 1 star 'fair' service with 'promising' prospects for improvement.
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