Appendix 7 - Performance statistics

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Performance statistics	2002/03	2001/02
Mode
London Buses
Low frequency routes - departing on time	70.5%	69.4%
Frequent routes - actual waiting time (mins)	6.4	6.6
Frequent routes - excess waiting time (mins)	1.9	2.0
Scheduled kilometres operated before traffic congestion	98.7%	98.4%
Scheduled kilometres operated after traffic congestion	96.1%	96.4%
Night bus services - departing on time	74.5%	74.3%
Customer satisfaction	76.0%	75.3%
Docklands Light Railway
Scheduled kilometres operated (base service departure proportion of minimum contracted journeys)	98.1%	98.4%
Adhere to advertised schedule	96.2%	96.3%
Customer satisfaction	92.0%	92.2%
Dial-a-Ride
Customer satisfaction- punctuality of connections	93.0%	92.0%
Croydon Tramlink
Customer satisfaction - overall	88.0%	88.0%
Per cent of schedule operated	98.9%	99.4%
Victoria Coach Station
Customer satisfaction - overall	75.0%	74.0%
Travel Information Call Centre
Customer satisfaction - ease of reaching	83.0%	85.0%
Customer satisfaction - helpfulness of operator	94.0%	94.0%

Previous page: APPENDIX 6 - Operating statistics
Next page: APPENDIX 8 - Employee numbers

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