Useful contacts

On this page:

London Travel Information
Oyster Customer Service Centre
London Underground
London Buses
Congestion Charging
Low Emission Zone
Dial-a-Ride
London Streets
TfL Customer Relations
National Rail Enquiries
Public Carriage Office (taxis and minicabs)
Walking and cycling
Website
Complaints policy and procedure

London Travel Information

Tel: 0843 222 1234 (24 hours a day)
Textphone: 020 7918 3015
Email: travinfo@tfl.gov.uk

Find out more about our new, fast, voice-activated service

Please note it may take up to three days for an email response.

Oyster Customer Service Centre

Tel: 0845 330 9876 (08:00-20:00 seven days a week)
Post: Oyster card helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD
Contact Oyster using our online form.

London Underground

Tel: 0845 330 9880 (08:00-20:00, seven days a week)
Post: Customer Service Centre, London Underground, 55 Broadway, London SW1H 0BD

In addition, for our neighbours the following 24-hour numbers are available if you have a concern or query about the impact of Tube works or operations on your home or business. However, they will not be able to deal with any complaints or comments about Tube services.

For neighbours of the Jubilee, Northern and Piccadilly lines, call Tube Lines on 0870 0702 424 or visit the Tube Lines website.

For neighbours of all other London Underground lines, call 0845 257 7878.

For works on the Tottenham Court Road station project or Crossrail, call 0345 602 3813.

London Buses

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday);
Email: customerservices@tfl-buses.co.uk
Post: London Buses Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Congestion Charging

Tel: 0845 900 1234 (calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check with your network provider).
International: +44 20 7649 9122
Textphone: 020 7649 9123 (if you have impaired hearing)
Post: Congestion Charging, PO Box 4782, Worthing, BN11 9PS

Low Emission Zone

Tel: 0845 607 0009 (06:00-00:30 Sunday to Friday, 06:00-22:00 Saturday). Calls are charged at no more than 4p per minute from a BT landline. Charges from other landline providers or mobile phones may vary. Please check with your network provider.
International: +44 (0) 207 310 8998
Textphone: 020 7310 8999 (if you have impaired hearing)
Email: lezlondon@tfl.gov.uk
Post: Low Emission Zone, P O Box 4784, Worthing, BN11 9PU

Dial-a-Ride

To make a booking: Call us on 0845 999 1 999 (or 020 7309 8900, if your telephone provider charges extra for 0845 numbers) and select option 1 and 1 again. Lines are open between 9am-4pm, Monday to Friday.

You can also make a booking by:

Email: Dar.generalenquiries@tfl.gov.uk
Fax: 020 7394 5210
Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS

To enquire about the progress of your vehicle: Call us on 0845 300 4717 (or 020 7309 0015 if your telephone provider charges extra for 0845 numbers) and press option 1. Lines are open between 6am and midnight, seven days a week.

To cancel a booking: Ring us on 0845 300 4717 (or 020 7309 0015) and chose option 2.

To give feedback about Dial-a-Ride: Call us on 020 7446 0251

or you can write to us at:

London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS
Email: DAR@tfl.gov.uk
Tel: 020 7446 0251 Fax: 020 7394 5218

London Streets

Tel: 0845 305 1234 (24 hours a day)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email londonstreets@tfl.gov.uk
Post: Customer Services, TfL London Streets, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

TfL Customer Relations

Tel: 020 7222 5600 and ask to be put through to TfL Customer Relations
Fax: 020 3054 5307
Email: enquire@tfl.gov.uk
Post: 4th Floor, Zone Y4, 14 Pier Walk, North Greenwich, London SE10 0ES

National Rail Enquiries

Tel: 08457 48 49 50

Public Carriage Office (taxis and minicabs)

Passengers wishing to submit a comment or complaint to the Public Carriage Office (PCO) about taxi or private hire services in London should use the online form or use the contact details below:

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email: coms@pco.org.uk
Post: Surface Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London, SE1 8NJ

General queries (not comments or complaints about taxi or private hire services) should be sent to enquiries@pco.org.uk.

Walking and Cycling

To submit a comment or complaint or make an enquiry about walking or cycling in London please use our online form.

Website

If you have comments or feedback about our website, please contact TfL Customer Relations
Email: enquire@tfl.gov.uk

Complaints policy and procedure

The complaints policy and procedure is currently under review and will be updated shortly.

View our Customer Feedback and Complaint Policy (PDF 55KB).

Make a complaint online.