Transport for LondonUseful contacts
TfL Customer Services
Tel: 0343 222 1234*
Travel Information and Journey Planning enquiries for all modes of Transport (24 hours)
London Underground enquiries (08:00 - 20:00 seven days a week)
Buses enquiries (08:00 - 20:00 Monday to Friday)
Street enquiries (24 hours)
Emirates Air Line (08:00 - 20:00 seven days a week)
Lost Property (08:30 - 16:00 Monday to Friday)
Textphone: 020 7918 3015
Post: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES
If you have a concern or query about the impact of Tube works or operations on your home or business:
- For the Jubilee, Northern and Piccadilly lines, call Tube Lines on 0870 0702 424
- For all other London Underground lines, call 0845 257 7878
- For works on the Tottenham Court Road station project or Crossrail, call 0345 602 3813
Oyster Enquiries
Tel: 0343 222 1234* (08:00 - 20:00 seven days a week)
Textphone: 020 7027 8511
Web: www.tfl.gov.uk/contact
Docklands Light Railway
Tel: 020 7363 9700 (Monday to Friday, 08:00 to 17:00)
Fax: 020 7363 9561
Textphone: 020 7093 0999
Email: cservice@dlr.co.uk
Post: Customer Services, Serco Docklands, Castor Lane, London E14 ODS
For corporate enquiries or more information on DLR projects, please contact planning@dlr.tfl.gov.uk
London Overground
Tel: 0845 601 4867 (Monday to Friday, 09:00 to 17:00)
Email: overgroundinfo@tfl.gov.uk
Post: London Overground Customer Service Centre, 125 Finchley Road, London NW3 6HY
London River Services
If you have any comments or suggestions about our piers or scheduled boat services, please contact London River Services.
River Services tel: 020 7941 2400
Post: General Manager, London River Services Limited, Tower Pier, Lower Thames Street, London EC3N 4DT
Email: enquiries@tfl-river.co.uk
Congestion Charging
Tel: 0845 900 1234*
International: +44 20 7649 9122
Textphone: 020 7649 9123 (if you have impaired hearing)
Lines open:
Monday to Friday: 08:00 to 22:00
Saturday: 09:00 to 15:00
Sunday: Closed
Post: Congestion Charging, PO Box 4782, Worthing, BN11 9PS
Red route penalties
To make a comment or complaint regarding a Penalty Charge Notice relating to bus lanes, parking, banned manoeuvres and yellow box junctions (prefixed with 'GT' and 'GF') contact:
Tel: 0845 603 4545 or 020 8253 7000 (Monday to Friday, 08:00-21:00 and Saturday 09:00-15:00)
International: +44 20 8253 7000
Post: Transport for London, PO Box 194, Sheffield, S98 1LZ
Email: enquiries@tflcroydon.co.uk
Web: Red routes
Low Emission Zone
Tel: 0845 607 0009
International: +44 (0) 207 310 8998
Textphone: 020 7310 8999
Lines open:
Monday to Friday: 08:00 to 22:00
Saturday: 09:00 to 15:00
Sunday: Closed
Email: lezlondon@tfl.gov.uk
Post: Low Emission Zone, P O Box 4784, Worthing, BN11 9PU
Dial-a-Ride
To make a booking: Call us on 0845 999 1 999 (or 020 7309 8900, if your telephone provider charges extra for 0845 numbers) and select option 1 and 1 again. Lines are open between 09:00-16:00, Monday to Friday.
You can also make a booking by:
Email: DAR.reservations@tfl.gov.uk
Fax: 020 7394 5210
Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS
Textphone: 18001 - 0207 309 8900
To enquire about the progress of your vehicle: Call us on 0845 300 4717 (or 020 7309 0015 if your telephone provider charges extra for 0845 numbers) and press option 1. Lines are open between 06:00 and 23:59, seven days a week.
To update your details: Email DAR@tfl.gov.uk
To cancel a booking: Ring us on 0845 300 4717 (or 020 7309 0015) and chose option 2.
To give feedback about Dial-a-Ride: Call us on 020 7446 0251
or you can write to us at:
London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS
Email: DAR@tfl.gov.uk
Tel: 020 7446 0251 Fax: 020 7394 5218
National Rail Enquiries
Tel: 08457 48 49 50
Taxis and Private Hire including minicabs
If you wish to submit a comment or complaint about taxi or private hire services in London, please use the online form or the contact details below:
Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Email: tph.comms@tfl.gov.uk
Post: Surface Transport Customer Services, 4th Floor, Palestra, 197 Blackfriars Road, London SE1 8NJ
General queries (not comments or complaints about taxi or private hire services) should be sent to tph.enquiries@tfl.gov.uk
Taxi and private hire driver applicants and licensees with queries should call 0845 602 7000*
Victoria Coach Station
For all coach enquiries: Please contact your Coach Operating Company or the TfL switch board on 0343 222 1234*
If you are a coach operator: Please refer to the coach operators page. To make a booking, or to discuss your particular needs, phone 020 7222 5600.
To book mobility assistance: Please fill out the mobility assistance web form
Or write to us at: Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP
Walking and Cycling
To submit a comment or complaint or make an enquiry about walking or cycling in London please use our walking and cycling online form
Barclays Cycle Hire
PO Box 1214
ENFIELD
EN1 9ST
Tel: 0845 026 3630
From overseas: +44 (0)20 8216 6666
Visitor Oyster Cards
Please visit the Visitor tickets help centre for contact details.
* Find out about TfL call charges.
