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Transport for London

Useful contacts

On this page:

London Travel Information

Tel: 020 7222 1234 (24 hours a day)
Textphone: 020 7918 3015 
Email: travinfo@tfl.gov.uk

Please note it may take up to three days for an email response. For the latest information on the proposed strike action, please visit the Tube page or call the number above.

Oyster Customer Service Centre

Tel: 0845 330 9876 (08:00-20:00 seven days a week)
Post: Oyster card helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD
Contact Oyster using our online form.

London Underground

Tel: 0845 330 9880 (08:00-20:00, seven days a week)
Post: Customer Service Centre,London Underground, 55 Broadway, London SW1H 0BD

London Buses

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday);
Email: customerservices@tfl-buses.co.uk
Post: London Buses Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Congestion Charging

Tel: 0845 900 1234 (calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary.  Please check with your network provider).
International: +44 20 7649 9122
Textphone: 020 7649 9123 (if you have impaired hearing)
Post: Congestion Charging, PO Box 2985, Coventry, CV7 8ZR

Low Emission Zone

Tel:  0845 607 0009 (06:00-00:30 Sunday to Friday, 06:00-22:00 Saturday). Calls are charged at no more than 4p per minute from a BT landline. Charges from other landline providers or mobile phones may vary. Please check with your network provider.
International: +44 (0) 207 310 8998
Textphone:  0207 310 8999 (if you have impaired hearing)
Email: lezlondon@tfl.gov.uk
Post: Low Emission Zone, PO Box 4544, Coventry CV6 9DW

Dial-a-Ride

To make an enquiry about membership, or to make a next day, advance or regular booking request, contact:

Tel: 0845 999 1 999 (or 0207 394 5800, if your telephone provider charges extra for 0845 numbers). Lines are open between 9am-4pm, Monday to Friday.

You can also make a booking by:

Email: Dar.generalenquiries@tfl.gov.uk
Fax: 020 7027 5801
Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS

To enquire about a late vehicle, make a request for a same day booking or cancel a booking please contact:

Tel: 0845 300 4717 (or 0207 394 5990 if your telephone provider charges extra for 0845 numbers). Lines are open between 6am and midnight, seven days a week.

If you have comments or complaints about our service, contact our Customer Liaision Unit by:

Post: London Dial-a-Ride, Customer Liaision Unit, Progress House, 5 Mandela Way, London SE1 5SS
Email: DAR@tfl.gov.uk
Tel: 020 7 027 5823
Fax: 020 7027 5919

London Streets

Tel: 0845 305 1234 (24 hours a day)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email londonstreets@tfl.gov.uk
Post: Customer Services, TfL London Streets, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

TfL Customer Relations

Tel: 020 7222 5600 and ask to be put through to TfL Customer Relations
Email: enquire@tfl.gov.uk
Post: 23rd Floor Empress State Building, Empress Approach, London SW6 1TR

National Rail Enquiries

Tel: 08457 48 49 50

Public Carriage Office (taxis and minicabs)

Passengers wishing to submit a comment or complaint to the Public Carriage Office (PCO) about taxi or private hire services in London should use the online form or use the contact details below:  

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email: coms@pco.org.uk 
Post: Surface Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London, SE1 8NJ

General queries (not comments or complaints about taxi or private hire services) should be sent to enquiries@pco.org.uk.

Walking and Cycling

To submit a comment or complaint or make an enquiry about walking or cycling in London please use our online form.

Website

If you have comments or feedback about our website, please contact TfL Customer Relations
Email: enquire@tfl.gov.uk

Complaints policy and procedure

The complaints policy and procedure is currently under review and will be updated shortly.

View our Customer Feedback and Complaint Policy (PDF 55KB).

Make a complaint online.

 

 

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