Useful contacts

London Travel Information

Tel: 020 7222 1234 (24 hours a day)
Textphone: 020 7918 3015
Email: travinfo@tfl.gov.uk

Oyster Customer Service Centre

Tel: 0845 330 9876 (08:00-20:00, seven days a week).
Email: contactus@tube.tfl.gov.uk

London Underground

Tel: 0845 330 9880 (08:00-20:00, seven days a week)
Post: Customer Service Centre,London Underground, 55 Broadway, London SW1H 0BD

London Buses

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday);
Email: customerservices@tfl-buses.co.uk
Post: London Buses Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Dial-a-Ride

To make an enquiry about membership, or to make a next day, advance or regular booking request, contact:

Tel: 0845 999 1 999 (or 0207 394 5800, if your telephone provider charges extra for 0845 numbers). Lines are open between 9am-4pm, Monday to Friday.

You can also make a booking by:

Email: Dar.generalenquiries@tfl.gov.uk
Fax: 020 7027 5801
Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS

To enquire about a late vehicle, make a request for a same day booking or cancel a booking please contact:

Tel: 0845 300 4717 (or 0207 394 5990 if your telephone provider charges extra for 0845 numbers). Lines are open between 6am and midnight, seven days a week.

If you have comments or complaints about our service, contact our Customer Liaision Unit by:

Post: London Dial-a-Ride, Customer Liaision Unit, Progress House, 5 Mandela Way, London SE1 5SS
Email: DAR@tfl.gov.uk
Tel: 020 7 027 5823
Fax: 020 7027 5919

London Streets

Tel: 0845 305 1234 (24 hours a day)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email londonstreets@tfl.gov.uk
Post: Customer Services, TfL London Streets, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Central Customer Services

Tel: 020 7222 5600 and ask to be put through to Central Customer Services
Email: enquire@tfl.gov.uk
Post: 23rd Floor Empress State Building, Empress Approach, London SW6 1TR

National Rail Enquiries

Tel: 08457 48 49 50

Public Carriage Office (taxis and minicabs)

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email: enquiries@pco.org.uk
Post: Public Carriage Office, Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Walking

Email: walking@tfl.gov.uk