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Mayor of London

The future of the Tube

By 2031, there will be 1.8 million more people living and working in the Capital. That's an extra Tube train full of people every three days. Discover our vision and how we plan to make the Tube fit for the future.

This is our plan to help meet the extra demand and transform the service we offer you when travelling in London. We will provide staff with the right equipment, increase the number of ticket machines and update their current software, making them more helpful and easier to use.

Our plans build on our learnings from the London 2012 Olympic Games, when more people used the Tube than ever before. Staff will be more visible and available to make your journey even easier.

Continuous improvements are being made on the network to enhance accessibility, reliability and service frequency, along with improvements, such as air-conditioned trains and WiFi at every station.

Our commitments to Londoners

  • Introduce a new 24-hour Tube service at weekends
  • Further improve the reliability and capacity of our service
  • All Tube stations are controlled and staffed while services operating
  • Make journeys easier for our customers - supported by technology
  • Deliver improvements with the best possible value for money

Staff available and ready to help

In the future, all stations will be staffed from the first to last Tube. Staff will be equipped with the latest mobile technology and available in ticket halls, at ticket machines, on ticket gates and on platforms. They'll be more visible and available to provide advice on service updates, ticketing and fares, journey planning and any other network queries you may have.

More trains, more space

By the end of 2016, we will have rolled out 191 new air-conditioned trains on the Circle, District, Metropolitan and Hammersmith & City lines, with more spacious walk-through carriages for a more comfortable journey.

Simpler ticketing

We are making it easier to buy the ticket you need by installing smarter ticket machines in stations by 2015. Our staff will be on hand to show you how easy they are to use, and how much more they can do.

Improvements include:

  • Simpler screen design with improved touch screens
  • Consistent and clearer information to help you buy the right ticket, including National Rail options
  • Making it easier to buy monthly Travelcards
  • Introducing self-service low value refunds - £10 pay as you go or less, and £5 deposit

Helping us do more to help

Staff will also be available at ticket machines to help you with any enquiries such as, replacing failed Oyster cards or resolving incomplete journeys.

Contactless payment arrived on 16 September. You can now simply touch your bank card on the card reader at the ticket gate, just as you would an Oyster card, to pay as you go.

    Visitor Information Centres

    Supporting visitors to London and people who use the Tube less frequently, Visitor Information Centres (VICs) in major stations will provide advice and assistance with things like:

    • Tickets for London travel
    • Travel information
    • Visitor information
    • Oyster refunds
    • Airport transfers
    • Attraction, theatre and tour tickets

    A VIC is already open at Gatwick and, by summer 2015, you will be able to find VICs at:

    • King's Cross St. Pancras
    • Liverpool Street
    • Victoria
    • Heathrow Terminals 1, 2, 3
    • Euston
    • Paddington