| Title and description |
Date |
Download PDF |
- Stakeholder Reputation - London Politicians 2012
To establish the nature of the reputation of TfL, LU, LB and LO
|
Apr 2013 |
Summary (PDF 0.02MB)
Full Report (PDF 1.33MB)
|
- Stakeholder Reputation - MPs Winter 2012
To establish the nature of the reputation of TfL, LU and LB
|
Apr 2013 |
Summary (PDF 0.02MB)
Full Report (PDF 2.71MB)
|
- Stakeholder Reputation - Business Leaders 2012
To establish the nature of the reputation of TfL, LU and LB
|
Jan 2013 |
Summary (PDF 0.02MB)
Full Report (PDF 1.98MB)
|
- Business Stakeholder transport priorities and views on communications
To determine businesses' and stakeholders' views of TfL
|
Nov 2012 |
Summary (PDF 0.07MB)
Full Report (PDF 1.41MB)
|
- Perceptions of the travel environment
To monitor Londoners' perceptions of the travel environment in line with the Mayor's strategic indicators regarding overall journey experience, levels of transport-related noise and quality of local urban realm.
|
Oct 2012 |
Summary (PDF 0.02MB)
Full Report (PDF 0.74MB)
|
- New Bus for London - in service evaluation
To understand in service perceptions of ambience on board the new bus for London
|
Jun 2012 |
Summary (PDF 0.04MB)
Full Report (PDF 0.48MB)
|
- London Underground TV series
To examine the impact of the BBC2 series on LU's reputation
|
Apr 2012 |
Summary (PDF 0.03MB)
Full Report (PDF 3.09MB)
|
- Evaluation of the Accreditation Scheme (STAR)
Research to provide an understanding of factors which lie behind successful implementation of school travel plans
|
Apr 2012 |
Summary (PDF 0.03MB)
Full Report (PDF 1.55MB)
|
- Victoria station upgrade
To find out where ticket purchasers come from/likely future behaviour
|
Oct 2011 |
Summary (PDF 0.01MB)
Full Report (PDF 0.24MB)
|
- Transport Journalists reputation survey 2011
Measure the reputation of TfL & LU and understand the attributes that contribute to TfL & LU's reputation among key stakeholder groups.
|
Sep 2011 |
Summary (PDF 0.03MB)
Full Report (PDF 2.35MB)
|
- Town centre study 2011
Contribution made by bus users to the economic health and viability of town centres
|
Sep 2011 |
Summary (PDF 0.02MB)
Full Report (PDF 1.96MB)
|
- Developing a reliability metric for LU customers
To dramatically improve the experience of travelling in London
|
Aug 2011 |
Summary (PDF 0.02MB)
Full Report (PDF 2.50MB)
|
- Buses initiatives communications development
Provide guidance on the development of a new campaign
|
Jul 2011 |
Summary (PDF 0.02MB)
Full Report (PDF 1.48MB)
|
- New bus for London
Research on the mock up of the New Bus for London to gauge reaction and views towards the design aspects on the bus.
|
Apr 2011 |
Summary (PDF 0.02MB)
Full Report (PDF 5.16MB)
|
- LED lighting on Buses
Assess customer views towards LED lighting in buses and on bus blinds
|
Mar 2011 |
Summary (PDF 0.02MB)
Full Report (PDF 0.28MB)
|
- Tube upgrade communications development
Provide a final check before running the Tube upgrade campaign, to check comprehension and whether the ads are helpful in understanding the plan
|
Jan 2011 |
Summary (PDF 0.02MB)
Full Report (PDF 0.19MB)
|
- Increasing off peak usage of Tramlink
Explore motivators and barriers to using Tramlink during the off-peak period, in order to identify potential opportunities for the network
|
Oct 2010 |
Summary (PDF 0.02MB)
Full Report (PDF 1.77MB)
|
- LU Investment Programme communications development
Development of communications for London Underground Investment Programme Benefits campaigns
|
Sep 2010 |
Summary (PDF 0.02MB)
Full Report (PDF 1.91MB)
|
- Perceptions of the travel environment
Measure the perceptions of London residents of journey experience, noise and the urban realm
|
Aug 2010 |
Summary (PDF 0.03MB)
Full Report (PDF 0.34MB)
|
- River Services communications development
Preferred sources of information and barriers to using the river amongst potential and current customers
|
Apr 2010 |
Summary (PDF 0.02MB)
Full Report (PDF 1.69MB)
|
- Mobile phones on the Underground
Understand current use of mobile phones on London Underground, explore whether support for system-wide introduction of mobile signal capability, and profile likely use if introduced
|
Mar 2010 |
Summary (PDF 0.03MB)
Full Report (PDF 0.55MB)
|
- London Underground behaviours communications development
Customer behaviours and how customer care communications influence behaviour change across operational, safety, security and care issues
|
Feb 2010 |
Summary (PDF 0.02MB)
Full Report (PDF 1.57MB)
|
- Mobility scooter dimensions for boarding buses
Definition of which mobility scooter models can fit into the majority of buses
|
Nov 2009 |
Summary (PDF 0.02MB)
|
- "Alight Here" messaging evaluation
Customer awareness of, usage of, and satisfaction with, 'Alight Here' messages on trial bus routes
|
Sep 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.35MB)
|
- Buses marketing communications development
Barriers to increased usage of buses in North West London, including inter-suburban routes, amongst infrequent and non-users in NW London. Explore potential for advertising propositions and web-based solutions
|
Aug 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 1.21MB)
|
- Princess Royal Hospital bus use
Awareness and use of bus services on route 358 to the Princess Royal University Hospital in Orpington
|
Jul 2009 |
Summary (PDF 0.01MB)
Full Report (PDF 0.23MB)
|
- Investment Programme communications development
Development of communications for London Underground Investment Programme Benefits campaigns
|
Jul 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 1.58MB)
|
- Countdown sign evaluation
Information requirements at bus stops and how these might vary in different situations
|
Jun 2009 |
Summary (PDF 0.03MB)
Full Report (PDF 1.45MB)
|
- Private Hire Vehicle strategy
Frequency of use of Private Hire Vehicles amongst London residents and reasons for choice
|
May 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.21MB)
|
- Attitudes to bus priority schemes
Attitudes to the principle of Bus Priority Schemes among Londoners as a whole and among users of each of the main modes of transport
|
May 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.25MB)
|
- Town centre study 2009
Contribution made by bus users to the economic health and viability of town centres
|
Apr 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.50MB)
|
- Attitudes to new Overground trains
Customer awareness, expectations and reactions to the new trains on the London Overground network
|
Apr 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.29MB)
|
- Route X26 origin and destination study
Attitudes and travel patterns of users of the orbital X26 bus route and parallel bus services before and after frequency changes
|
Apr 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.73MB)
|
- Attitudes to rail
Attitudes towards London Overground amongst local residents
|
Apr 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.40MB)
|
- Off-peak usage of London Overground
Motivators and barriers to using London Overground, particularly during the off-peak period
|
Feb 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 1.69MB)
|
- Bus User Survey 2008
Profile of customers who use buses
|
Jan 2009 |
Summary (PDF 0.02MB)
Full Report (PDF 0.61MB)
|
- London Overground anniversary attitudes
Customers' views of changes to London Overground on the one year anniversary of TfL taking responsibility
|
Nov 2008 |
Summary (PDF 0.02MB)
Full Report (PDF 0.12MB)
|
- Traffic signals
Customers' perceptions of traffic signals
|
Nov 2008 |
Summary (PDF 0.02MB)
Full Report (PDF 0.20MB)
|
- Cooling The Tube programme 2008
Impact of different Underground station 'quick win' cooling initiatives on customers and staff
|
Oct 2008 |
Summary (PDF 0.03MB)
Full Report (PDF 0.36MB)
|
- Lift usage & user profiling
Profile of users of lifts, reasons for use and how lift availability may affect travel choices
|
Sep 2008 |
Summary (PDF 0.03MB)
Full Report (PDF 0.23MB)
|
- London Overground's public arts strategy
Level of support and preferences for public art displays on the London Overground system
|
Aug 2008 |
Summary (PDF 0.02MB)
Full Report (PDF 0.19MB)
|
Transport for London